Agency Banking Manager

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Job Summary

To own the Absa Bank’s Agency Banking Acquisition. To grow and retain a portfolio of bank Agents and achieve the business target of number of agents as well as associated financial performance indicators.

Job Description

Accountability Commercial - Achieving Business Performance: - (50%)

Outputs:

·       To develop and drive the digital bank’s Agent sales strategy execution

·       Implementing robust distribution network

·       Implementing the nationwide agency banking rollout

·       Constantly scan the market to acquire Agents

·       Aligning the business strategy with other business division within the bank to leverage on the synergy

·       Alignment of strategy to technology trends and provide competitive response

·       Identify and take ownership of generating sales opportunities through various events and marketing efforts

·       Delivering increased digital sales on the Agent platform

·       Grow revenue in line with KPIs

·       Build relationships with Absa Corporate and Business Banking to create business opportunities to drive agent network growth

·       Identify cross-sell opportunities selling the full Absa Ecosystem.

·       Implement products and activities to deliver value-added products and services.

·       Develop pricing strategy and processes.

·       With the risk community to develop appropriate risk strategy and processes.

 

Accountability:  Leadership (20%)

Outputs:

·       Provide leadership and direction for the team in implementing the Zambia Agency Bankig strategy.

·       Support team members through coaching and actively promoting personal development.

·       Ensure effective and efficient deployment of staff & resources with overall responsibility for motivation, direction, control, training, and co-ordination.

·       Ensure succession planning is in place and updated as and when required.

Accountability: Strategy Execution (20%)

Outputs:

·       Continue the process of developing, refining, and driving the customer and P&L strategy agenda for the Agency Banking strategy

·       Communicate the Agency Banking strategy, execution and its implications throughout Absa Business Banking and Zambia business.

·       Ensure alignment between Agency Banking strategy and other Payments Product / Business strategies in Absa Zambia

 

Accountability: Governance, Control and Risk (10%)

Outputs:

·       Understand the technical/regulatory matters affecting the Agency Banking business  

·       Ensure Governance, Compliance, Risk and Control are implemented to meet Absa Zambia & AGL standards.

• Ensure/manage regulatory and policy report submissions

• Proactively manage all risks associated with the business and put in place appropriate controls and checks.

 

These and any other duties and responsibilities as assigned by the line manager.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)