Role Summary
As an Administrative Coordinator supporting the Talent & Development Strategy (T&DS) team and reporting into the Commercial Strategy within CSEC, you will play a critical role in ensuring the smooth execution of training programs and onboarding processes in EMEA region.
You will support the Commercial Strategy teams. You will be responsible for managing logistics, maintaining accurate records, and supporting continuous improvement initiatives around training. This role requires strong attention to detail, accountability, ownership, critical thinking, proactivity and strong communication, in line with our global competency framework.
Key Responsibilities
• EMEA consulting training
o Training EMEA Program Logistics: Coordinate all aspects of Commercial Strategy training programs, in or outside of our training automating platform: RISE, including scheduling sessions, liaising with facilitators and ambassadors, managing registrations, and tracking attendance
o Support Organisation of any face-to-face training session including logistics, catering, room booking, expenses etc.
o Stakeholder Communication: Serve as a point of contact for training-related queries, providing timely and accurate information to facilitators, ambassadors, and participants
o Data Management: Maintain accurate records of attendance, registration, and feedback. Support analysis and reporting related to training demand and outcomes
o Feedback Survey Management: Manage feedback surveys for all training programs, including adapting materials and summarizing results
o Materials and Knowledge Management (KM) Support: Assist in updating training materials and update decks for ambassadors and team leads, support the maintenance of the training Hub
• Onboarding Support: Ensure new joiners are included in RISE, added to waiting lists for onboarding courses, and supported through the onboarding process.
• Organize onboarding courses: CSLJ: Consulting skills Learning Journey, BAF: Business Analysis Fundamentals, DAF: Data Analysis Fundamentals, PF: Pricing Fundamentals; other courses as relevant; and coordinate with global teams as needed
• Process Improvement: Support the continuous improvement of onboarding and training processes, suggesting enhancements and implementing best practices
• General Administrative Support: Provide critical support for training-related tasks, including managing Training KM activities (incl. Metadata optimization and Training Hub maintenance), deployment of GenAI strategy and other team initiatives, such as support the annual pulse survey and update the newsletter training section
Skills & Competency Expectations
We’re looking for someone who combines strong technical ability with a proactive, detail-oriented approach and clear communication. The ideal candidate will:
• Take ownership of tasks, work independently, and communicate progress clearly
• Maintain high accuracy and quality in all deliverables
• Organize and prioritize effectively using to-do lists and planning tools
• Think ahead, suggest improvements, and address issues before they escalate
• Collaborate well with team members and stakeholders
Required Skills & Experience
• 4 year experience in administrative or training support roles, preferably in consulting or professional services
• Strong organizational and time management skills
• Excellent attention to detail and commitment to quality
• Effective communicator, both written and verbal
• Comfortable with Microsoft Office and Copilot tools
o Intermediate Excel proficiency, including conditional formatting, managing lists and data tables, VLOOKUP, SUMIFS, pivot tables, and chart creation
• Ability to work independently and as part of a team
• Willingness to learn, adapt, and contribute to process improvements
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.