Please click here to apply through our internal career site Find Jobs - Elekta.
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Manage incoming requests from customers and partners via: ElektaCareCommunity@elekta.com (around 15 emails per day). ElektaPartnerPortal@elekta.com.
Respond to questions about access, registration, and navigation.
Ensure timely replies (6–24 hours for customers, 8–24 hours for partners).
Handle customer registration cases (over 700 year‑to‑date).
Validate user identity and eligibility.
Create and manage accounts in CLM/myLearning.
Unlock accounts, reset passwords, support MFA issues.
Guide users through onboarding and first login.
Support users with issues related to: Portal functionality. Support case visibility. Access to documentation and learning materials. Errors or missing permissions.
Escalate technical issues when necessary.
Provide clear, step‑by‑step instructions to users.
Manage partner and distributor access.
Coordinate with regional points of contact when needed.
Support usage of: IntelliMax (access setup, troubleshooting, data visibility). Installed Base and Support Cases modules. FCO access and other partner resources.
Ability to work with user platforms (portals, registration systems).
Good organizational skills and ability to handle multiple daily requests.
Strong written communication in English.
Problem‑solving mindset and attention to detail.
Customer or partner support experience (nice to have).
Basic understanding of CLM or LMS systems (nice to have).