The Role
Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.
Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.
At the core of our Moderna Enterprise Solutions Hub (MESH), this role ensures accurate, timely, and policy-compliant customer master data in support of US Commercial, Trade & Fulfillment operations.
As a dedicated Customer Data Steward, you will execute and continuously enhance end-to-end customer master data lifecycle processes, enabling operational efficiency and high-quality customer transactions across US Commercial functions.
Operating as a highly visible individual contributor, you will partner directly with cross-functional stakeholders, Digital teams, and leadership to strengthen data integrity, governance compliance, and next-generation master data capabilities.
Here’s What You’ll Do
Execute the full Customer Master Data lifecycle (creation, maintenance, inactivation) to ensure integrity, consistency, and usability across all downstream systems supporting US Commercial Operations.
Perform customer master data onboarding, updates, and inactivations in alignment with established policies, standards, governance practices, and applicable compliance requirements.
Proactively manage customer master data work queues, identify bottlenecks, and escalate process blockers to ensure operational continuity.
Directly interface with US Commercial functions including Trade & Fulfillment to resolve operational challenges through high-quality master data stewardship.
Lead incident triage and root cause analysis for customer data issues impacting business operations, implementing and communicating preventive and corrective actions.
Monitor and report on non-compliance issues, contributing to continuous process improvement initiatives and strengthening data governance adherence.
Prepare analytical reporting and performance metrics for leadership and stakeholders to drive transparency and operational insight.
Respond to internal stakeholder inquiries in a timely, professional, and solutions-oriented manner.
Support continuous improvement of stewardship processes, documentation, work instructions, and standard operating procedures.
Contribute to operational innovations and the next generation of Customer Master Data Management, identifying enhancements to tools and workflows that elevate data quality and efficiency.
Partner closely with the Digital team to ensure master data tools and applications function as designed and support evolving business needs.
Support testing and validation of system enhancements and new functionalities within SAP, MDG, Collibra, and future technologies.
Provide input into master data governance frameworks and comply rigorously with master data maintenance procedures.
Undertake additional duties aligned with the scope of the role and your qualifications as the organization continues to scale.
In this role, you will be positioned at the intersection of data governance, digital enablement, and commercial execution — contributing to scalable, high-quality master data foundations that increasingly leverage advanced tooling and automation capabilities to drive smarter, faster decision-making across US Commercial Operations.
The key Moderna Mindsets you’ll need to succeed in the role
“We obsess over learning. We don’t have to be the smartest we have to learn the fastest.”
“We digitize everywhere possible using the power of code to maximize our impact on patients.”
Here’s What You’ll Need (Minimum Qualifications)
Bachelor’s degree in information technology, business, or related field, or equivalent combination of education and experience required
3+ yrs experience on master data management teams creating and maintaining records.
2+ yrs experience working with master data software
Ability to own, prioritize and manage work with limited daily direction
Anticipate needs and proactively recommend next steps
Well-organized, proactive, able to prioritize in a dynamic environment
Strong communication skills and ability to transfer knowledge in plain non-technical language
Highly collaborative team player with the ability to work independently and make decisions
Adaptable and resourceful with a process-oriented mindset
Outstanding analytical skills
Experience with financial systems including SAP, Ariba, ServiceNow
Proficiency in English (verbal and/or written) required due to global collaboration needs.
Here’s What You’ll Bring to the Table (Preferred Qualifications)
3-5 yrs experience in master data management; Pharma/bio-tech/life sciences experience preferred.
2+ yrs experience working with SAP S4 or SAP MDG master data software
Strong understanding of Customer Master Data Management Processes
Willingness to “roll up your sleeves” and be hand’s on
Experience with data governance solutions such as Collibra, Alation, or similar
Business savvy and partnering skills to understand context/use cases, ask meaningful questions, and provide fitting support.
Familiarity with data regulations and requirements such as GDPR, CCPA, GxP/21 CFR Part 11 is a bonus
Well-organized & detail-driven with expertise in stakeholder management
Ability to communicate at all levels with clarity, poise, maturity, and precision both written and verbal
Entrepreneurial owner mindset, self-driven with a first principles approach to problem-solving
Comfortable working in a fast-paced, international, cross-functional environment
Proactive self-starter with strong organizational skills and the ability to manage multiple priorities with minimal direction
Analytical mindset with the ability to interpret data and translate it into actionable process improvements
Highly collaborative and adaptable, with a process-driven approach and a strong sense of ownership
A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.
Pay & Benefits
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.
Best-in-class healthcare, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being with access to fitness, mindfulness, and mental health support
Family building benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investments to help you plan for the future
Location-specific perks and extras
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com.
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