Function: Customer Development
Reports to: National Sales Manager - UFS
Scope: Local Markets
Location: Sri Lanka
Terms & Conditions: Fulltime
JOB PURPOSE
This role exists to bring our purpose-led innovation to life with work that you do creating a better business and a better world. You’ll be part of a team that believes in doing work that matters — for people and the planet. As the Account Manager for UFS, you will be responsible to execute the engagement strategy offline & online with operators/customers, traders/ wholesalers (WS) to deliver business growth targets.
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES
Build & nurture relationships with Trade, WS & its Teams including Distributor and Business Development Officers (BDOs)
Implement Contact Matrix for key trade customers (Hotels, Restaurants, Cafes, Institutions, etc.
Develop and execute Joint Business Planning (JBPs) with elected trade partners including Trade Term agreement, Sell out activities and BDOs & Trade team engagement & KPIs (Sell-out, Reach, Penetration)
Conduct sampling, ideation, cooking demo using culinary knowledge to secure new opportunities or increase volume usage by new menu applications or into existing dishes with the help of UFS Chefs team.
Engage with business partners and customers to gain alignment for Secondary Sales growth.
Close collaboration with Food Solutions cross functional teams (Brand team, Channel marketing team, chefs team, BDOs) and Implementation of Promotions by ensuring adequate stock availability and customer related activity to drive sell-out
Ensure timely submission & settlement of distributor claims.
Accountable for Implementation and execution of all UFS digital tools within Territory/Area
Continuously enrich UFS customer data for more personalized campaigning.
Drive customer digital engagement for UFS Digital platforms & Campaigns (UFS.com, UFS Academy, Social Media engagement, UFS webinars).
Drive digital buying behavior via ecommerce platforms (Web shop/trade Partner Web shop).
REQUIRED QUALIFICATIONS
Candidate must be a graduate or possess a relevant professional qualification with a passion for a career in Culinary Sales.
Prior experience in the food industry will be an added advantage
Candidate must possess ‘love for food’ & chefmanship to inspire and enable better customer service
Candidate must be willing to travel and possess a valid driver’s license.
Be a good team player and demonstrate commitment to the organization and the team members.
Clear and concise written and spoken communication skills and strong negotiation skills
Ability to use data driven insights for execution & ability to drive change and flexibility
Ability to present written information in a structured and balanced way appropriate to the needs of the reader.
Experience in sales-related function such as field sales/key account management/trade marketing will be an added advantage.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.