Account Manager, Learning

At Global Knowledge, we are the world’s leading provider of IT and professional skills training, empowering individuals and organizations to stay ahead in a rapidly evolving digital landscape. With a global footprint and partnerships with top technology providers like Microsoft, AWS, and Cisco, we deliver cutting-edge learning solutions that drive real business impact.

Responsibilities:

We are seeking a proactive and visionary Account Manager for Instructor Led Training to join our team. In this role, you will build and maintain effective long-term relationships with a defined customer base, ensuring high levels of satisfaction and increased revenue. You will be at the forefront of identifying, developing, and closing new sales opportunities, serving as the primary interface for all our products and services.

As an Account Manager you will be at the forefront of this transformation, working with top-tier clients to deliver cutting-edge training solutions. You’ll have the opportunity to build strong relationships, drive business growth, and play a key role in our mission to empower organizations through knowledge.

What You’ll Do:

• Identify and engage with new business opportunities
• Develop long-term partnerships with key clients
• Consult on customized training solutions that drive real impact
• Collaborate with internal teams to ensure top-tier service delivery
• Stay ahead of industry trends to offer innovative learning solutions
• Foster and maintain long-term relationships with key stakeholders at the highest levels.

Requirements:

• 5-7 years of direct sales experience, selling IT training solutions, to IT management & director level. Able to understand IT Director & L&D Director challenges.
• Professionals with a proven track record in developing and closing new sales opportunities, driving demand, and increasing revenue.
• Experience of working across the defined territory/region 
• Experience in the IT training and development, learning, human capital, human capital technology space is preferred. 
• Ability to navigate from transactional sales with short cycles (1 week) to longer sales cycles (2 months)
• Ability to exceed sales targets, a keen understanding of the steps involved in a sales cycle and ability to leverage each stage to advance the sale. 
• Ability to prospect with a structured activity model to maximize revenue growth. 
• Ability to collaborate and leverage subject matter expertise in a matrixed sales environment. 
• Ability to operate with a sense of urgency, competitive, and demonstrate a positive, winning attitude. 
• Negotiate effectively based on value and time to close. 
• Fluency in English essential and Arabic is preferred