The Account Manager (AM) serves as the primary relationship owner for assigned clients ensuring high levels of satisfaction, retention, and growth. This role is responsible for managing day-to-day engagement, coordinating service delivery, and proactively addressing client needs.
The AM works in coordination with Sales, Operations, Product, and other internal stakeholders to deliver services in alignment with Service Level Agreements (SLAs). They manage client calls, task lists, and project plans, ensuring accurate, timely, and consistent execution. Acting as a trusted advisor, the AM balances tactical delivery with strategic partnership to align with client goals and organizational objectives.
Client Relationship Management
Act as the single point of contact for assigned clients, ensuring seamless communication and execution of services.
Build, strengthen, and maintain trusted client relationships to drive satisfaction, adoption, and retention.
Lead regular client calls, business reviews, and presentations to provide updates, performance metrics, and insights.
Establish and foster ongoing relationships, collaborating with Sales on client strategy, contract renewals, and expansion opportunities.
Operational Execution
Lead day-to-day service engagement for assigned accounts, including regularly scheduled calls, project plans, and correspondence.
Utilize organizational tools to manage task lists, ensuring timely completion of client requests, issue resolution, and project deliverables.
Partner with cross-functional teams (Sales, Facility Operations, Customer Service, Product, Quality, IT, and Finance) to drive client satisfaction.
Monitor account performance against SLAs, escalating issues as appropriate.
Quantify the impact of proposed system enhancements and advise prioritization stakeholders of opportunities.
Support onboarding of new clients, including implementation, training, and adoption.
Participate in and lead User Acceptance Testing (UAT) for new solutions, features, or enhancements.
Assist in planning and execution of process improvement initiatives.
Strategic Partnership
Understand each client’s goals, challenges, marketing objectives, and strategies.
Anticipate client needs and proactively communicate insights to management and sales stakeholders.
Collaborate internally to develop and execute strategies that meet client business objectives while aligning with organizational priorities.
Provide client insights to inform product development, process improvements, and market strategy.
Training & Adoption
Facilitate client onboarding, implementation, and ongoing training (remote or onsite).
Conduct internal and external training to drive user adoption and program success.
Perform annual health checks and adoption reviews to strengthen client relationships and outcomes.
Administrative & Analytical
Maintain accurate documentation of client engagement in CRM (Salesforce or equivalent).
Develop and present data-driven insights on account health, risks, and opportunities.
Track and report on successes achieved and outstanding issues; escalate when necessary.
Support contract renewals, amendments, billing, forecasting, and compliance activities.
Bachelor’s degree in Business, Healthcare, Supply Chain, or related field; or equivalent experience.
3–6 years of account management, client services, or operations experience in healthcare, retail, manufacturing, or SaaS environments.
Demonstrated ability to manage multiple client accounts in a fast-paced, SLA-driven environment.
Strong communication, relationship management, and presentation skills.
Proficiency with Microsoft Office, Google Suite, and CRM tools (Salesforce preferred).
Analytical mindset with ability to translate data into actionable insights.
Client-Centric Mindset: Puts client needs first, consistently driving value and satisfaction.
Collaboration: Builds strong cross-functional partnerships inside and outside the organization.
Problem Solving: Tackles client issues with urgency and persistence; escalates appropriately.
Adaptability: Thrives in a dynamic environment with evolving priorities and requirements.
Influence & Communication: Effectively communicates across stakeholders to drive alignment and outcomes.
Execution Excellence: Manages commitments with discipline, urgency, and accountability.
Use of hands and arms regularly; ability to communicate clearly (talk, hear, read instructions).
Ability to occasionally lift up to 20 pounds.
Requires close visual focus for extended periods.
This description is intended to serve as a flexible framework. Responsibilities and qualifications may evolve as business needs, client expectations, or market conditions change. Additional duties may be assigned to ensure client success and organizational growth.
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.