Access Services Supervisor

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Closing Date:

03/20/2026

Type of Position:

Professional Staff - Fiscal Affairs

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA MA TOSH On Site

Department's Website:

Summary of Job Duties:

This Access Supervisor manages the day-to-day Patient Access outpatient operations of The Orthopedic and Spine Hospital (TOSH) and/or the Central Access Business Center (CABC). This position is responsible for the team’s performance meeting and/or exceeding the department standards as developed by the Senior Practice Manager and the CABC Director. This position reports directly to the Access Manager. This position will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well.

Qualifications:

Minimum Qualifications:

• High School Diploma/GED
• Seven (7) years of patient registration, billing, and/or scheduling in a healthcare environment 
• Two (2) years of supervisory experience (preferred)

OR

• Bachelor's Degree in Healthcare or a related field 
• Three (3) years of experience in patient registration, billing, and/or scheduling in a healthcare environment
• Two (2) years of supervisory experience (preferred)

AND

• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds
• Well-developed decision-making skills
• Highly motivated and self-directed individual to establish plans of action

Preferred Qualifications: 

• Advanced knowledge of Epic system and third party payer requirements.

Additional Information:

Additional Information:

• Supervises the day-to-day operations of the assigned Access Coordinators, and/or Patient Representatives.
• Staff personnel to meet the departmental needs to include time and attendance oversight.
• Prioritizes workload daily and adjusts staffing model as needed to ensure adequate coverage.
• Attends and actively participates in requested Service Line meetings in addition to any meetings related to the department.
• Responsible for ensuring staff is collecting all frontend payments during the check-in process.
• Monitors staff performance through various methodologies including monthly quality and productivity audits.
• Establishes performance standards with the Access Manager
• Identifies relevant trends by reviewing reports and initiates process improvement when warranted.
• Accepts ownership when initiating new or enhanced process improvement projects once these are approved by the Senior Practice Manager.
• Ensures all department, CABC, ICE, and UAMS policies are followed.
• Knowledge of individual responsibility and ensuring staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards.
• Reviews all Patient Access patient complaints and actively seeks resolution and service recovery. Responsible for hiring staff, new employee onboarding, training, and development of staff.
• Responsible for annual training facilitation staff development and providing employee coaching.
• Responsible for employee evaluations.
• Works with CABC Support for timekeeping and other HR items.
• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
• Conducts team meetings and one-on-one meetings with direct reports.
• Provides proper transfer of information as necessary using communication skills and tools.
• Perform other duties as needed

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:

Grasping, Reaching, Standing, Walking

Occasional Physical Activity:

Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

Benefits Eligible:

Yes