Our Toronto office is the heart of BenchSci’s in-person culture—a space where collaboration thrives, relationships are built, and our values come to life. As we adopt a hybrid model, we’re seeking a dynamic, people-centric Workplace Experience Coordinator to serve as the anchor of our in-office experience. You will be the welcoming face and central connector for BenchSci, creating a seamless, warm, and inclusive environment that energizes our team and makes the office a hub for connection.
This is a full-time, 5-day-a-week, in-office position. Given the nature of this role, you must be able to work flexible hours as needed to support occasional before/after-hour events or special projects. This role will report directly to our Sr. Director of Sustainability and Employee Experience.
What You’ll Do: A Breakdown
This is a multi-faceted role that blends community building, program management, hospitality, and workplace operations.
Part 1: Program & Event Management (~20%)
Event & Engagement Leadership:
Execute the planning, coordination, and end-to-end delivery of office events and engagement initiatives (in-office "activations"). This includes everything from casual social gatherings and "moments of joy" to meaningful cultural rituals that foster belonging.
Talent Initiative Support:
Partner with the Talent (HR) team to support the logistics of key initiatives, including new-hire onboarding (tours, workspace setup, welcome), company-wide events, and community engagement efforts.
Part 2: Workplace Experience & Hospitality (~40%)
Office Concierge:
Be the primary, warm, professional face of BenchSci for all employees, guests, and candidates. Provide proactive, concierge-style support and serve as the primary point of contact for general inquiries.
Culture Catalyst:
Act as a visible, approachable, and positive presence that actively connects people and departments, making employees feel valued.
Employee Recognition:
Coordinate the purchasing, packaging, and delivery of all BenchSci swag, including new-hire kits, anniversary gifts, and acknowledgments for significant life events.
Part 3: Workplace Operations & Facilities (~40%)
Seamless Office Management:
Own the daily "open and close" of the office, ensuring the entire space (including common areas, meeting rooms, and the kitchen) is pristine, fully stocked, and ready for a productive day. This includes managing coffee machines, maintaining clean spaces, and operating dishwashers.
Vendor & Inventory Management:
Proactively manage all office inventory, including snacks, beverages, coffee, office supplies, and promotional items. You will own the relationships with all third-party office vendors (e.g., cleaners, property management, water plants, general contractors for minor repairs) and manage the related budgets.
Facilities & Admin Point of Contact:
Act as the central hub for all workplace needs. This includes managing inbound/outbound mail and deliveries, coordinating with IT for AV issues, managing visitor sign-in (Envoy), maintaining fob assignments, and serving as the primary point of contact for any building maintenance or health & safety issues.
Stakeholder Partnership & Admin:
Partner with IT, building management, and other teams to ensure a seamless operational experience. Handle all related administrative work, including budget tracking, invoice processing for AP, and maintaining health and safety policies.