Job Summary
Focus of the Role
The Workplace Community Coordinator plays a key role in creating exceptional workplace experiences, managing day to day operations and fostering a sense of community within our Telstra hubs. This role is onsite based in Sydney.
About the Team
We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so everyone can thrive.
People, Culture and Communications - Workforce Experience & Culture cultivates a remarkable workforce experience and vibrant culture.
A taste of what the role entails:
Workplace Operations
Support front desk and concierge services, including visitor management.
Staff query management - in person/Teams/email and ServiceNow ticket queues
Floor walks & Property fault triage and reporting
Mailroom coordination, shipping and stock management
PC Lease liaison & support for employees on/offboarding
Stationery & kitchen consumables ordering and replenishment
Locker allocation support & audits
Streamlining processes and cost saving projects
Fleet/Pool car management
General day-day office and operations management
Community Engagement & Events
Deliver various monthly activations and community initiatives in the Sydney Hub
Act as a community ambassador, ensuring employees feel connected and supported.
Collaborate with Experience and Property teams to maintain our office space.
Manage event space coordination and bookings.
To be successful in this role, you must have:
Essential Qualifications
Possession of a valid Australian Driver’s License would be preferrable to support pool car management responsibilities.
Willingness and ability to safely handle and move items weighing between 5 and 10 kilograms as part of workplace duties.
Preferred Qualifications
Excellent interpersonal and communication skills – an ability to build cross functional relationships.
Passionate about delivering great experiences and making a positive impact on the workplace and employees
Demonstrates adaptability, attention to detail and effective problem-solving skills – identifying areas of improvement proactively addressing them.
Highly proactive with an ability to manage multiple priorities concurrently.
An effective collaborator, with a team-first mindset and a willingness to work cohesively to achieve shared goals.
Familiar with workplace technology and systems, ticket management tools, booking platforms, collaboration tools and basic troubleshooting
Experience working in workplace operations or community building and engagement.
Knowledge with ServiceNow or any equivalent platform is highly preferable
If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.