As a Workforce Utilization & Planning Analyst, you will be responsible for delivering actionable insights and strategic recommendations that improve project delivery and operational efficiency. Reporting to the Testing & Operational Services Manager, you will collaborate with project managers, delivery leads, and senior leadership to ensure optimal workforce planning.
You will be responsible for:
Collecting, analyzing, and interpreting workforce data, including utilization rates and skill sets.
Developing dashboards and reports to provide clear visibility of resource availability and capacity.
Forecasting future resource demands based on project pipelines and business goals.
Modeling resourcing scenarios to assess impacts on timelines and budgets.
Identifying process improvements and collaborating with HR and IT to enhance data accuracy.
Acting as a key point of contact for resource-related inquiries and presenting insights to leadership.
About you
Our ideal candidate is a data-driven professional with strong analytical skills and a passion for optimizing workforce efficiency. You will also have:
Bachelor’s degree in Business, IT, Finance, or related field.
Must hold Australian citizenship.
3–5 years’ experience in data analysis, resource management, or workforce planning.
Proficiency in data visualization tools (Power BI, Tableau, Confluence) and advanced Excel skills.
Experience with resource management or project portfolio tools (Planview, Jira, Tempo, Azure DevOps).
Knowledge of project management methodologies (Agile, Waterfall).
Excellent communication and stakeholder engagement skills.
About us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries – we keep communities connected.
Your next role comes with:
Career development – genuine growth opportunities, online learning, mentoring, and leadership programs.
Access – discounts with major retailers and services, novated leasing, and share matching programs.
Paid leave – parental, cultural, community service, defence, study, volunteering, and purchased leave.
Culture – a workplace that values diversity, inclusion, and meaningful recognition.
How to apply
We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Applications are unable to be accepted by email, however if you require any reasonable adjustments to the recruitment process, please email talent.corporate@servicestream.com.au.
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.