Workforce Resource Center Coordinator

About Our Job

This is a limited position with an end date of June 30, 2027, with the potential to be extended.

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer                  

                                               

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.01 - $27.51/hour.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness day, and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).

Location

The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the community several days a week.  In this position you can expect to work on site at five days a week at either:

• Denver Workforce Center at Wellington E. Webb Building – 201 W Colfax Ave., Denver, CO 80202
• Denver Workforce Center at Montbello – 4685 Peoria St., Suite 251, Denver, CO 80239

Denver Economic Development & Opportunity (DEDO) serves to support Denver’s businesses, employers and workforce, creating shared prosperity and sustained economic growth.

DEDO has sharpened its focus and enhanced alignment across divisions, ensuring its work is centered on the premise that quality jobs are the most powerful tool to create better outcomes for Denverites. We accomplish this by making Denver a place that is easy to do business with, fosters job creation, and builds an economy that works for everyone. We help residents gain the skills, training, and credentials needed to secure quality jobs while also supporting, growing, and recruiting local employers.

Denver Workforce Development (DWD) provides full-service employment and training that meets the workforce and employment needs of businesses, job seekers and youth throughout the metro area. DWD staff connect employers with a trained and ready workforce, while assisting job seekers with gaining needed skills and securing sustainable employment.

As a Workforce Resource Room Coordinator, you will work in the Resource Room within the Denver Workforce Center where you will use your extraordinary customer service skills to provide a great first impression of our services to job seekers upon arrival.  Our team directly serves our diverse customers in high volume and fast-paced environments. Primarily, you will assess job seeker needs and direct to appropriate services. You may also screen, direct calls, maintain referral logs and serve customers in our reception area. This is a high volume, customer facing role that focuses on encouraging and empowering job seekers to utilize the self-help resources we provide and guiding the customer experience.

What you will do:

• Greet and check in customers (job seekers and employers) upon arrival to the resource room. Assess and direct customer needs to the appropriate services. Providing strong customer service and guidance for diverse customers.
• Provide technical assistance for customers accessing the resource room’s computer bank and equipment. Assisting customers with researching job opportunities to using resume software programs.
• Interact with customers via phone, email, face to face, and one on one. Interact with internal staff and external employers and community partners.
• Attend some hiring events supporting Denver Workforce Development. Interact with job seekers. Required standing, walking, and interfacing with the public.

On average, Denver Workforce Services, sees approximately 2,000 job seekers in the resource room per month. The Resource Room is a one-stop environment within the workforce center for job seekers to access the following resources:

• Full bank of computers
• Copy, and phone hotline services
• Job postings and hiring events
• Resume software programs
• Research job opportunities

Denver Workforce Services commits to serving the needs of the customer and their experience, through genuine and deliberate interactions. Upon arrival to departure, the customer will have experienced a welcoming and supportive environment.

Ideal Candidate Summary

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Bilingual skills: Spanish speaking; Strong communication skills – verbal, written.
• Computer Essentials:  Proficiency using Connecting Colorado, MS Office Suite.
• Strong customer service skills.
• 3+ years of experience with administrative tasks such as phone handling, filing, typing, responding to emails, drafting reports, and organizing.

Required Minimum Qualifications

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
• Education & Experience Requirement: Additional appropriate education may be substituted for the minimum experience requirements.
• Licensure & Certifications: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Application Deadline

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Resume

This position is expected to stay open until December 1, 2025. Please submit your application as soon as possible and no later than Sunday, November 30, 2025 at 11:59 p.m., MST.

About Everything Else

Job Profile

CC1503 Administrative Support Assistant IV

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Limited (Fixed Term)

Position Salary Range

$22.01 - $33.02

Target Pay

$22.01 - $27.51/hour

Agency

Denver Economic Development & Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.