With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $185,000 to $200,000. We also offer generous benefits for full-time employees which include but are not limited to:
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
Location & Schedule
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position, you can expect to be in the office three days per week. Employees must work within the state of Colorado on their off-site days.
Who We Are & What You’ll Do
The Department of Finance (DOF) is responsible for the fiscal health of the City. The DOF leads fiscal analysis and guidance, budgeting, accounting functions, enforcement of fiscal policies, practices and procedures for the entire City and County of Denver. The DOF fulfills the state statutory responsibilities for tax assessment and collection. DOF also manages the City’s debt portfolio and investment portfolio. The DOF commits to delivering these services through a financial structure that reflects the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes.
About the Division of Risk Management and Workers’ Compensation
The Division of Risk Management and Workers’ Compensation within the Department of Finance oversees the identification, analysis and management of the City’s risk and exposure to loss related to the activities of the City and its departments, agencies and employees. This includes procurement of all property and liability insurance, workplace safety and emergency preparedness oversight for City employees, as well as management of the City’s Workers’ Compensation program for which we are self-insured and self-administered.
ABOUT OUR JOB
The Risk Management and Worker’s Compensation Division is hiring a Workers’ Compensation Claims Manager. We are looking for a collaborative, optimistic, organized and motivated team member who enjoys building relationships and working with all levels of an organization to join our team. The successful candidate will have excellent decision making and critical thinking skills, and the ability to communicate effectively with employees, peers and leadership. Customer service is crucial.
Specifically, The Workers’ Compensation Claims Manager oversees the daily operations of the Workers’ Compensation claims team to ensure compliance with the Colorado Workers’ Compensation Act, Division of Workers’ Compensation (DOWC) rules, and organizational policies. This role manages claim workflows, provides technical expertise, supports staff development, and ensures timely, accurate claims administration. The Supervisor works closely with internal departments, injured employees, medical providers, and legal partners to promote safe return-to-work practices and efficient claim resolution.
Key Responsibilities
Supervision & Leadership
Lead, mentor, and evaluate workers’ compensation claims adjusters, nurse case managers, and administrative staff
Assign caseloads, monitor productivity, and ensure adherence to quality standards
Provide regular training on Colorado workers’ comp regulations, internal policies, claims systems, and claims management best practices to the Workers’ Compensation team, as well as citywide personnel and leadership
Support professional development and provide constructive feedback through coaching and performance reviews
Claims Oversight
Oversee the handling of all Colorado workers’ compensation claims, including medical-only, lost-time, complex, and litigated files
Ensure timely reporting, investigation, and determination of compensability in accordance with DOWC rules
Review and approve reserves, settlement recommendations, and claim strategies
Ensure timely filing of all required DOWC forms (e.g., FROI/SROI, GAL, FAL, admissions, and closures)
Monitor medical management, IMEs, referrals, physician selection processes, and MMI/impairment rating procedures
Compliance & Regulatory Requirements
Ensure the entire claims team complies with Colorado statutes, DOWC rules, and organizational guidelines
Monitor changes in Colorado workers’ compensation laws and communicate updates to staff and leadership
Draft or assist updating internal policy/procedures, Ordinance documents, and other City specific governance.
Ensure compliance with internal injury-reporting protocols
Return-to-Work & Risk Management
Citywide collaboration to assist the Return to Work Coordinator with coordination modified duty, transitional work, and return-to-work efforts
Assist the Workplace Safety team in identification of injury trends and help develop strategies to reduce workplace injuries and claim costs
Participate in internal safety meetings, audits, and accident review sessions as needed
Contract Management
Manage Workers’ Compensation claim vendor RFP’s, with WC Program Manager, including RFP drafting and selection process, contract negotiation, and vendor management. Vendors currently include but are not limited to:
Designated Providers
Pharmacy Benefit Manager
Repricing Services
Actuarial Services
Case Management Services
Risk Management Information System
Ergonomics Services
Denver Health and Hospital Services Annual Operating Agreement
Participate in regular stewardship meetings with selected vendors
Stakeholder Coordination
Serve as a key contact for TPAs, legal counsel, medical providers, rehabilitation specialists, internal physical therapists and physicians s
Provide regular claims updates to leadership, HR, and workplace safety teams
Reporting & Analytics
With the WC Program Manager, Applications Support Administrator Specialist, and Fiscal Administrator, and Division Director, prepare and analyze claims metrics, financial reports, reserve accuracy, annual budgets, and litigation summaries
Identify patterns in claim types, costs, frequency, and return-to-work success rates
Recommend operational improvements based on data trends and program performance
Ideal Candidate Qualifications
Strong knowledge of the Colorado Workers’ Compensation Act, Division of Workers’ Compensation rules, and related case law
Exceptional Colorado Workers’ Compensation claims knowledge, with at least 10 years in a complex claims or lost time adjuster role
At least 2 years of supervisory experience
Customer service and conflict resolution competency
Excellent organization and adaptability skills
Ability to work through ambiguity
Ability to work confidently with all levels of management
Exceptional leadership skills including the ability to positively motivate others, mentor, and coaching skills
Education & Experience
Bachelors degree in business, Risk Management or other related field
Minimum 10 years of workers’ compensation claims handling experience, preferably within Colorado
2+ years of supervisory or team-lead experience
Knowledge of Colorado Workers’ Compensation Act, DOWC rules, and claims filing requirements is essential
Skills & Competencies
Strong understanding of Colorado workers’ compensation regulations and claims processes
Excellent communication, leadership, and conflict-resolution abilities
Strong analytical and investigative skills
Ability to interpret medical records, legal documents, and impairment ratings
Proficiency with claims management systems and Microsoft Office applications, preferably Riskonnect
High attention to detail and ability to manage multiple priorities in a fast-paced environment
Working Conditions
The successful candidate is required to work in the office (Wellington Webb Building in downtown Denver) at least three days per week. There are no exceptions to this requirement
Occasional travel to hearings, claim reviews, job sites, medical appointments, or training sessions
Exposure to sensitive and confidential information requiring a high degree of discretion
Minimum Required Qualifications
Education requirement: Bachelor's Degree in a related field based on a specific position(s).
Experience Requirement: Three (3) years of experience at the type and level of functional or operational management, which must have included management of professional individual contributors.
Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
Additional appropriate education may be substituted for the minimum experience requirements.
Job Profile
CA2750 ManagerTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$98,682.00 - $162,826.00Target Pay
Based on Experience and EducationAgency
Department of FinanceRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.