Water Communications Operator

Posting Close Date: 

Applicants must submit their completed application by 05-03-2026 at 11:59 p.m. MST

Application and Special Instructions

Work schedule may include weekends, nights, holidays, standby/on-call rotations, or mandatory overtime.

• All applicants are required to submit a resume before the close of this
recruitment on 5/3/2026. A cover letter is not required but is strongly
recommended.
• A typing assessment is required to be considered for this position. A link will
be sent to applicants.

IMPORTANT DATES:

Interviews: 6/1/2026-6/5/2026
Practical Assessment: Link will be sent to applicants before the close of the recruitment.
Hiring Interviews: To Be Determined
Offer(s): 6/15/2026-6/26/2026
Estimated Start Date: 7/13/2026

Recruiter contact information:
Should you have any questions related to this recruitment process, please contact Toni.Linden@tucsonaz.gov

ABOUT THIS JOB

Position Specific Summary

The Water Communications Operator at the City of Tucson's Water Department is responsible for providing comprehensive communications support to field personnel. This role involves responding to and logging radio communications and requests from both field staff and the community. The Operator prioritizes calls and dispatches the appropriate staff to address emergency and routine service requests promptly.

Work is performed under the supervision of a Water Services Supervisor. This position does not supervise.

Duties and Responsibilities

• Provides communications support by responding to calls requesting assistance, reporting emergencies, and determining the necessary response.
• Delivers customer service by answering phone lines, routing calls based on priority, educating customers on City policies, coordinating service calls, acting as a liaison, and attending required meetings.
• Receives and transmits communications and dispatches personnel via city communication systems in response to emergency requests and the regular operation of Tucson Water.
• Operates multiple computer systems efficiently.
• Enters data into the computer, maintains communication records pertaining to all water operational activities.
• Performs other related duties as assigned or requested.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

• Education: 6 months post-high school
• One (1) year of directly related experience
• Valid and unrestricted Class D Drivers license

Preferred Qualifications
• Data entry experience
• Ability to type at least 40 WPM

POSITION DETAILS

Job Profile

J4004 - Water Communications Operator

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G102

Hourly Range

$16.50 - 24.75 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Water Utility, ZBUDG HIER - Recurring

Department Link

https://www.tucsonaz.gov/Departments/Water

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.   

Recruiter Name

Toni Linden (200998)

Recruiter Email

tw_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.