Warehouse Manager

Role Responsibilities: 

• Plan, manage and control all aspects of the warehouse operations 

• Health and Safety compliance in accordance with company policies. 

• Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior. 

• Establish, maintain and promote high standards of customer service. 

• Ensure compliance with OHS procedures and practices. 

• Supervision of all staff under your direct or indirect control. 

• Administration duties as required to ensure daily KPI performance is achieved. 

• Ensure all resources are utilized efficiently. 

• Continuously monitor the performance and activities of the warehouse through the use of KP l's, with a primary focus on cost controls. 

• Liaison person to the Director of Operations, implement and manage operational plans 

• Be proactive in the recruitment and training process, establish work schedules, supervise staff, evaluate and monitor performance of staff to ensure required levels of productivity and organizational objectives are met 

• Oversees the quality and accuracy of inbound receipt  

• Ensures that receiving activities are monitored by warehouse management staff. 

• Oversees the quality and accuracy of order selection 

• Ensures that loading activities are monitored by warehouse management staff. Ensures special loading requests are completed as requested 

• Monitors stocking and replenishment accuracy & efficiency 

• Monitors loading schedule requirements 

• Reviews and evaluates the cause of mis-shipments 

• Develops team and individual goals and objectives 

• Supports the implementation of programs with EHS 

• Develops and maintains communication with other departments to enhance the 

• overall organization and efficiency 

• Analyzes, identifies, and proposes solutions to problems within the warehouse operations 

• Determines work procedures, prepares work schedules and expedites workflow 

• Studies and standardizes procedures 

• Maintains harmony among workers and resolves grievances with HR support 

• Oversees investigation of customer complaints involving such matters as damaged items or mis-picks 

• Supports the training and development of staff 

• Supports the creation of, and reviews employee performance evaluations 

• Provides feedback on the performance of colleagues by monitoring activities and reports 

• Completes personnel records and forms as required 

• Assists in human resources actions as requested 

• If applicable, understand and interpret the CBA, participate in grievance, mediation, arbitration procedures at unionized facilities 

• Accountable for the accuracy of timecards, approvals, and scheduling of direct reports. 

• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met. 

• Understands that their role is critical in creating a safe organization with minimal environmental impact and the value that brings to the organization. 

• Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements. 

• Enable, champion and embrace an inclusive culture 

• Perform other duties as assigned.