Whether you come from a background in customer service, quality assurance, hospitality, or operations, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!
About the Role:
As a VU Experience Coordinator, you’ll dive into the heart of our client interactions to understand how well we’re living out our values. You’ll review calls, evaluate touchpoints, and gather insights that help us keep delivering an experience rooted in care, respect, and excellence. Your work helps guide our teams, strengthen our culture, and ensure that every borrower feels supported. It’s detailed work, for sure, but it’s also incredibly meaningful because your insights directly influence how we serve those who have served us.
Here’s a snapshot of what you’d be doing:
Reviewing call recordings and other client interactions to understand the full story of each borrower’s experience.
Evaluating how well our company values show up in every touchpoint and documenting your observations with clarity.
Staying sharp on company and industry best practices by participating in trainings, team meetings, and ongoing learning.
Identifying trends and sharing meaningful takeaways that support coaching, development, and continuous improvement.
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.
About You:
You bring a dedicated work ethic and take pride in doing things well, even when the work is repetitive.
You thrive in a fast-paced, highly collaborative environment.
You have strong customer service instincts and a friendly, professional communication style.
You’re attentive to detail and comfortable reviewing information with accuracy and consistency.
You’re adaptable and ready to shift gears as business priorities evolve.
You show up consistently and can be counted on to get the job done.
Preferred experience:
1+ year of Veterans United experience, ideally in Production or Operations.
Previous mortgage industry experience.
Previous customer service experience.
About Us:
We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.
We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.
Interested? Apply Today!
Learn more about Veterans United on Glassdoor and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.