Job Description:
The VP of Global Professional Services owns the strategy, innovation, and execution of a world-class services organization that accelerates customer time to value, drives platform adoption, and creates durable competitive advantage. This role is accountable for evolving Professional Services from a delivery function into a strategic growth lever through modern service offerings, AI-enabled delivery, and deep partnership across Product, Sales, and Customer Success.
The VP leads global onboarding, implementation, advisory, and value realization services, ensuring customers achieve measurable outcomes while the business achieves scalable growth, strong margins, and high customer satisfaction.
Responsibilities
Strategy, Innovation, and Portfolio Leadership
Define and own the global Professional Services strategy, including vision, operating model, portfolio design, pricing, and regional delivery approach
Evolve services from project-based delivery to outcome-driven, repeatable offerings aligned to customer maturity and use cases
Lead continuous innovation in service offerings, including AI-enabled delivery, automation, packaged services, and digital-first engagement models
Partner with Product and Engineering to influence roadmap priorities using structured insights from delivery data, customer outcomes, and adoption patterns
AI, Data, and Scale
Leverage AI, analytics, and tooling to improve delivery efficiency, predict risk, accelerate onboarding, and reduce cost to serve
Establish data-driven capacity planning, utilization management, and demand forecasting at global scale
Build modern service instrumentation to track time to value, adoption, customer outcomes, margin, and quality
Delivery Excellence and Governance
Define and enforce standardized delivery methodology, governance, and quality metrics across all regions
Sponsor strategic customer engagements, executive briefings, and critical escalations
Ensure consistent, high-quality delivery while balancing speed, scalability, and customer experience
Drive world-class time to value, customer NPS, and renewal impact through services
Financial and Commercial Ownership
Own Professional Services financial performance, including gross margin, utilization, cost structure, and delivery efficiency
Indirectly influence services bookings, attach rates, and expansion through strong GTM alignment and compelling offerings
Partner with Sales, Success, and Finance on packaging, pricing strategy, and commercial models
Leadership and Cross-Functional Influence
Lead and develop a global Professional Services organization, including regional and functional leaders
Build strong succession, leadership capability, and accountability across the team
Operate as a senior executive partner to Sales, Customer Success, Product, Support, and Finance to deliver a cohesive end-to-end customer journey
Act as an internal thought leader on services strategy, customer value realization, and scalable delivery models
Minimum Qualifications and Skills
Proven experience leading a large, global Professional Services organization in a SaaS or platform-based company
Demonstrated success scaling services that include onboarding, integration, platform extension, and advisory offerings
Strong strategic mindset with the ability to translate vision into execution at scale
Experience modernizing services through standardization, packaging, automation, or AI-driven approaches
Deep understanding of services economics, margin management, and delivery optimization
Experience leading senior leaders and multi-layered global teams
Executive presence with the ability to influence across functions and at the C-level
Relevant certifications a plus (PMP, Agile, Business Management, Quality Management, etc.)
Ability to travel internationally as needed
Education and experience requirements
Requires a minimum of 15 years of related or equivalent experience; or 10+ years and an advanced degree
May require having been a people leader, if first people leadership role, incumbents have typically spent several years in one or more roles and are viewed as experts in the functional are
About us:
Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.
Physical Requirements:
This role is primarily performed in an office or home office setting and involves standard computer-based work.
EEOC & Accommodations Statement:
Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.
If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.
Pay Transparency: [US Only]
The US base salary range for this role is $195,800 – $244,800 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered.
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Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.