VP of Customer Success

Role Title: VP of Customer Success

Reporting to: CEO

Location: USA or Canada, Remote

About testRigor

testRigor is an Inc 5000 fastest growing company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.

Role Overview

This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>101 and keep growing it consistently.

Responsibilities

1. Increase NRR
2. Setup clear metrics, reporting and framework for data-driven decision making
3. Setup processes within the team and the company to get everything organized and moving smooth and fast
4. Manage small but quickly growing team of CSMs

Requirements

1. Experience increasing NRR
2. Experience as VP of Customer Success in a previous company
3. Experience building processes and metrics from scratch
4. Data-driven approach to improvement
5. Pick and manage the right tools for the job and drive other teams to get their part in them
6. All other things that VP of CS must do

What’s in it for you?

• Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake.
• Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives.
• Top Company: Inc 5000 fastest growing company.
• Values: We value speed, data-driven decisions, fun, and making the future better.