VP, Emerging Markets Leader

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Position Summary:

Provide leadership and direction to the Emerging Markets (startup plans to $50M AUM) defined contribution and NQ plan client relationship function toward achieving superior client satisfaction and retention.

Job Responsibilities:

• Manage overall activities of staff responsible for maintaining and enhancing existing defined contribution client relationships, including education on the availability of investment products and cross-selling new products.

• Develop and lead strategy and analysis in support of business decisions related to service model enhancements and client/advisor retention and satisfaction

• Execute on defined goals and plans related to retention and expansion of solutions sets with existing clients

• Lead the development and continuous improvement of cross-product client solutions, processes, and engagement models to drive sales objectives and growth, client retention, participant outcomes, fee based revenue growth.

• Develop and deliver appropriate client service measures that drives the organization to achieve goals; develops processes in support of goals

• Lead regional relationship managers in developing and executing proactive, creative, and ongoing contact initiatives intended to identify and satisfy client and advisor needs.

• Strengthen existing and build new client and advisor relationships, respond to requests and inquiries and facilitate product expertise involvement, as needed.

• Work to enhance the company’s position in the marketplace; identify and recommend Industry best practices, deploy action plans to evolve business models and technologies.

• Lead integration of client-facing technology with external clients, advisors and internal product specialists, including training, data management and reporting.

• Coordinate relationship management activities with the sales, marketing, plan administration, and operations functions.

• Manage expenses and identifies improvement opportunities across service teams.

• Liaise with stakeholders, risk, compliance, and product teams to ensure a consistently excellent client experience.

• Foster an environment of ownership and accountability and empowers team members to make effective decisions.

• Provide leadership to management team including performance coaching and development opportunities to build a strong team to meet the demands of a constantly changing business and operating environment.

Knowledge/Skills/Abilities

• 15+ yrs. experience in financial services, preferably in Retirement

• Bachelor's degree or equivalent experience required, MBA a plus

• In-depth knowledge of Retirement products and services

• Strong leadership skills with experience in growing a high performance team

• Proven client relationship management experience in client retention and client satisfaction

• Proven experience in account acquisition and management of Retirement books of business

• Demonstrated ability to interact comfortably with all levels of the organization

• Excellent written and verbal communication skills

• Sound understanding of the risk environment, compliance requirements, and ability to integrate controls and mitigating processes

• Demonstrates an understanding of the impact of organizational challenges, proposes and implements collaborative solutions

• Ability to effectively prioritize competing demands in a fast-paced changing environment

• FINRA 6 and 26 license required

• Excellent oral and written communication skills

• Ability to travel 30-40%

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$157,500 - $196,880 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.