Full-Time | Remote | High-Responsibility Role
Biospan is a premium private chef & nutrition service operating across the UK, Europe, Dubai, the U.S, and Canada. We place private chefs into high-performance households and manage the full lifecycle of client nutrition, food quality, and service delivery.
We’re expanding — and we’re hiring a Client Success Manager based in South Africa to own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service.
This is a structured, communication-heavy, high-responsibility position suited to someone who:
Handles demanding households calmly
Communicates clearly and confidently
Likes fast-paced, organised work
Can manage multiple clients, chefs, and moving parts at once
Thrives with coordination and communication
Wants long-term progression into senior operations
You will work alongside our Nutrition & Chef Manager, Operations, and Founders to:
Run full end-to-end onboarding for new clients
Manage daily client communication via WhatsApp, email, and phone
Coordinate with recruitment, practitioners, chefs, menu designers, and billing to keep each client’s service running smoothly
Handle client admin, preferences, tolerance changes, and service updates
Predict and resolve service issues before they escalate
Keep CRM notes and internal tools updated and accurate
Ensure clients always know what’s happening and what comes next
Maintain strong relationships with active clients
Monitor service consistency, chef performance, and menu quality
Ensure clients are on track with their nutrition and service goals
Maintain a calm, premium tone with high-end households
Protect retention through proactive, clear communication
We’re looking for someone who is:
Articulate, confident, and calm under pressure
Strong with written and verbal English
Comfortable dealing with high-net-worth households
Skilled in WhatsApp communication (text + voice)
Organised, detail-driven, and consistent
Good at expectation-setting and holding boundaries
Able to coordinate chefs, clients, and internal teams without dropping details
Comfortable managing multiple time zones (UK, EU, UAE, U.S East Coast)
Quick to learn systems, SOPs, and workflows
Experience in:
Client success
Concierge
Hospitality guest relations
Wellness or fitness coaching
Account management
High-end customer service
…is a strong advantage.
Expected Earnings: R20k – R32k+ per month
Base Salary: £1,000 – £1,400 per month (paid in GBP, converted locally)
Growth Path: Senior Client Success → Operations Manager
Full-time remote position.You will work South Africa daytime hours with required overlap into: UK & Europe, Dubai,U.S East Coast.
You may be required occasionally to work later hours during peak periods and support West Cost clients in America.
Work directly with UK, EU, U.S & Dubai clients
Be part of a high-performance health and nutrition company
Join a fast-moving team with strong systems
Clear progression into senior operations
Learn the private chef and nutrition industry
Work closely with founders and the nutrition team
We’re not hiring a generic support agent — we want a sharp, organised operator who can handle premium households and keep the service on track.
Submit your CV and cover letter through the application form below.