Job Description:
Role Title : VP, Digital Servicing ART Leader (L12)
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities for all to take up leadership roles.
Organizational Overview:
The Digital Design and Engagement team enable digital solutions that delight our customer and partners in their channel of choice.
Role Summary:
The Digital Servicing ART Leader is responsible for driving the successful execution of digital servicing initiatives across PayPal Credit web servicing and legacy web servicing. This leader thrives in a fast-paced, execution-oriented environment to deliver innovative solutions. This position will report to the SVP, Digital Agile Solution Leader.
Key Responsibilities:
Provide direct leadership and oversight for PPC Agile Train, in partnership with RTE and Solution Architect.
Directly responsible for Agile Release Train leadership duties such as setting Objectives, participating in ART ceremonies, managing the flow of work across the ART, using Scaled Agile methodology and the train’s adherence to process rigor, CTCs and standards
Partner with Product Management and various stakeholders to translate VOC into a best-in-class digital servicing experience.
Work with PO’s to ensure active JIRA/JIRA Align management so that features and story requirements meet Definition of Ready and are well defined, ahead of the PI’s and the JIRA Align Program Board is up to date with the latest backlog and feature set
Participate and co-lead Scaled Agile ceremonies, including PI Planning with RTE and Train Architect
Establish, measure and report on key Objectives and Key Results (OKRs) in partnership with the Operations, Technology and Analytics teams
Act as the primary / secondary interface with the Legal, Regulatory and Compliance organizations to strengthen key process controls and effectively manage defects and issues at ART/program level
Guide, mentor, and directly manage the Product Owners on the ART
Perform other duties and/or special projects as assigned
Required Skills/Knowledge
Bachelor's degree. In lieu of a degree and 12 years of project management experience including Agile experience as a Product Owner or Product Manager.
Minimum of 10 years of project management experience with demonstrated success managing multiple projects through building
Proven experience with direct people manager leadership direct reports in a matrixed environment
Experience with Scaled Agile software development framework, acting in the Product Manager or Product Owner role
Experience working with technical teams and/or guiding the creation and implementation of digital products and platforms
Desired Skills/Knowledge:
Certified Scaled Agile Framework (SAFe) enterprise leadership professional
Experience in the consumer financial services including credit cards and installment loans
Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment
High energy, self-motivated, with strong communication skills (verbal and written)
Work Timings: This role requires the candidate to work from Hyderabad office
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
For Internal Applicants:
Understand the criteria or mandatory skills required for the role before applying
Inform your manager or HRM before applying for the role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, skills)
Mandatory to upload your updated resume (Word or PDF format)
Must not be on any corrective action plan (First Formal/Final Formal, LPP)
L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible
L10+ Employees can apply
Grade/Level: 12
Job Family Group:
Marketing