Job Description:
Role Summary/Purpose:
The Goldmind Offshore Production Team Lead (GX) is a leadership role dedicated to overseeing a highly skilled, distributed team of senior designers—and their junior reports—focused on Tier 3 and Tier 4 creative tasks. With a minimum of 15 years of professional experience, the GX Lead drives design excellence, fosters high performance, and champions best practices throughout the production pipeline. This leader is critical in building strong partnerships among creative Line of Business leaders and the Project Management team, ensuring seamless project alignment, efficient workflow, and impactful delivery.
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Management responsibilities: Yes
Essential Responsibilities:
Provide visionary guidance and mentorship to senior designers, ensuring excellence and growth across the team, including indirect oversight of junior designers.
Oversee successful execution of Tier 3 and Tier 4 creative projects, maintaining standards in quality, timeliness, brand consistency, and innovation.
Drive strong, collaborative partnerships between creative Line of Business Creative leaders and the Project Management/Account Teams, ensuring alignment on project goals, scope, and resource allocation.
Collaborate with the Production Coordinator to manage project intake, task assignment, milestone tracking, and on-time delivery.
Act as a senior creative advisor for the team, resolving cross-functional challenges and guiding critical design decisions.
Continuously assess and optimize team workflows, championing process improvements, knowledge sharing, and adoption of best practices.
Prepare and communicate regular team performance and project status updates to leadership and key stakeholders.
Support the onboarding, training, and professional development of new and existing team members.
Participate in performance management, talent planning, and succession management for the offshore production team.
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Minimum 10 years of professional design experience, with proven leadership in managing senior-level creative teams and complex projects.
Minimum 8 years familiarity with distributed team dynamics and project management tools (e.g.,Workfront, JIRA, Asana).
Minimum 5 years demonstrated experience executing and overseeing Tier 3 and Tier 4 creative production tasks.
Minimum 3 years expertise with digital, UX/UI, branding, and/or print design, as well as industry tools (e.g., Adobe Creative Suite, Figma, FigJam).
Outstanding ability to build, manage, and sustain partnerships with creative, business, and project management teams.
Exceptional skills in creative direction, problem-solving, stakeholder communication, and team motivation.
Ability and flexibility to travel for business as required
Desired Characteristics:
Previous experience leading offshore or distributed creative teams.
Experience in design strategy, business development, or in partnership with Line of Business leadership.
Advanced industry certifications in design, leadership, or project management.
Excellent written and verbal communication skills in English.
Grade/Level: 12
The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing