Voluntary Benefits Specialist

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As our Voluntary Benefits Specialist, you will step into a vital role supporting our client’s HR department in the administration of Voluntary Benefit contracts with The Standard. This position offers the unique opportunity to become a trusted advisor, empowering customer representatives and insured members to fully understand both the coverage and benefit features of their plans. By helping others navigate their benefits, you’ll make a meaningful impact while advancing your own expertise in the field.

• Serves as the liaison between the policyholder and The Standard. Working closely with the employer and their employees to respond to claim and coverage inquires, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other voluntary benefits related inquiries. 

• Administers claim processes, handles coordination of death claims, and assists employees in filing for claims.  
• Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed. 
• Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations. 
• Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees. Leads or participates in special projects related to the policyholder’s life, disability, and Leave plans, as assigned. 

**Our client is looking for someone with a strong background in Voluntary Benefits as well as being bilingual English/Spanish.

You will need to reside in the NE Atlanta, SE Tennessee area to be considered for this role.

The Skills and Background You’ll Need: 

• Experience: 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in VOLUNTARY benefits, focusing on employee benefits insurance.
• Education: Bachelor’s degree Required.
• Other: Personal automobile is available for business use with adequate insurance and a safe driving record.

Key Behaviors of a Successful Candidate:

Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.

Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

$69,250.00 - $101,000.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.