Visitor Information Specialist

Visitor Information Specialist

Department: Department of Agriculture

Location(s): Juneau, Alaska

Salary Range: $33.44 - $33.44 Per Hour

Job Summary: This position is located at the Mendenhall Glacier Visitor Center in Juneau, Alaska. For additional information about the duties of this position, please contact Laura Buchheit at laura.buchheit@usda.gov. The salary of the position will be adjusted to include a 1.49% Cost of Living Allowance (COLA).

Major Duties:

• Provides and supervises the daily operation of a Visitor Services Center including a program of interpretive and education programs, operations, natural resources, and partnerships.
• Responsible for visitor information and public services activities. Coordinates responses to inquiries about recreation facilities, user permits, points of interest, and related activities.
• Develops interpretive and environmental education programs, media and exhibits for use on the unit and the Visitor Center.
• Coordinates the public participation program, which is designed to involve interested publics in the decision-making processes.
• Provides leadership for planning and implementation of Interpretive Services and Conservation education programs for the unit interpretive program.
• Visitor services include: preventative safety messaging for local hazards such as bears, other wildlife, hazardous weather and trail conditions; and incident response for first aid accidents.
• Supervises 20% or less of assigned duties.
• Other duties as assigned.

Qualifications: You must meet the ANILCA eligibility requirements to be referred for this position. Eligibility Requirements: You must have lived and or worked in or near the geographic boundaries of the Tongass National Forest and have special knowledge or expertise concerning the natural and cultural resources in the Southeast Alaska area to participate in visitor services activities. Your responses to the questions in the assessment for this announcement must clearly show that you meet the eligibility requirements.

How to Apply: Please view Tips for Applicants - a guide to the Forest Service application process. Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m. - 3:30 p.m., Mountain Time Zone, Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing. Resumes must not exceed two pages. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this. To begin, click "Apply" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Please ensure your resume does not exceed two pages. Applicants who submit a resume that exceeds two pages will be removed from consideration. Our office cannot be responsible for incompatible software, your system failure, etc.

Application Deadline: 2026-01-26