Visitor Information Assistant

Visitor Information Assistant

Department: Department of Agriculture

Location(s): Juneau, Alaska

Salary Range: $27.34 - $27.34 Per Hour

Job Summary: These positions are located on the Tongass National Forest / Juneau Ranger District in Juneau, Alaska. For additional information about the duties of this position, please contact at Jessica.Debartolo@usda.gov or at 907-209-1348. The salary of the position will be adjusted to include a Cost of Living Allowance (COLA). See the Additional Information section for more information.

Major Duties:

• Coordinates and directs the daily operations for an information center including the handling of daily receipts, sales, and personnel.
• Troubleshoots and resolves any problems associated with the visitor centers, personnel, equipment, or sales.
• Serves as Collection Officer for the unit, responsible for accounting, balancing, reconciling, and accurate record keeping of the visitor center funds.
• Provides visitors with detailed information in the areas of various permits and pass requirements, trip planning, local area information, ecological, and wilderness information.
• Plans, creates, and provides presentations for the interpretive displays regarding forest management, ecology, and natural and cultural history that will be displayed in kiosks throughout the visitor centers.
• Researches, develops, revises and updates educational, recreational guides, pamphlets, fact sheets, brochures, newspaper articles, trail signage, kiosk, boards, and interpretive displays.
• Assists in environmental programs and wilderness education programs and presents this information to various groups, adjusting the message for intended audience as requested.
• Other duties as assigned.

Qualifications: You must meet the ANILCA eligibility requirements to be referred for this position. Eligibility Requirements: You must have lived and or worked in or near the geographic boundaries of the Tongass National Forest and have special knowledge or expertise concerning the natural and cultural resources in the Southeast Alaska area to participate in forestry technician activities. Your responses to the questions in the assessment for this announcement must clearly show that you meet the eligibility requirements.

How to Apply: Please view Tips for Applicants - a guide to the Forest Service application process. Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m. - 3:30 p.m., Mountain Time Zone, Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing. Resumes must not exceed two pages. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this. To begin, click "Apply" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Please ensure your resume does not exceed two pages. Applicants who submit a resume that exceeds two pages will be removed from consideration. Our office cannot be responsible for incompatible software, your system failure, etc.

Application Deadline: 2026-01-26