Visitor Information Assistant

Visitor Information Assistant

Department: Department of Agriculture

Location(s): Juneau, Alaska

Salary Range: $22.07 - $22.07 Per Hour

Job Summary: This position is located at the Mendenhall Glacier Visitor Center in Juneau, Alaska. For additional information about the duties of this position, please contact Jessica DeBartolo at jessica.debartolo@usda.gov. The salary of the position will be adjusted to include a 1.49% Cost of Living Allowance (COLA).

Major Duties:

• Provides visitor services for the Mendenhall Glacier Visitor Center .
• Serves as a primary point of contact for the public, providing information, managing visitor flow, handling sales and permits, and assisting with administrative and safety tasks.
• Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions.
• Evaluates inquiries in order to provide the most useful and appropriate information or to suggest other options, such as alternate routes or activities.
• rovides guidance to the public on rules and regulations regarding on-unit activities and attempts to gain public cooperation in protecting resources from damage and pollution.
• Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements.
• Is held responsible for submitting and accounting for collected monies using approved computer programs and records.
• Visitor services include: preventative safety messaging for local hazards such as bears, other wildlife, hazardous weather and trail conditions; and incident response for first aid accidents.
• Other duties as assigned.

Qualifications: You must meet the ANILCA eligibility requirements to be referred for this position. Eligibility Requirements: You must have lived and or worked in or near the geographic boundaries of the Tongass National Forest and have special knowledge or expertise concerning the natural and cultural resources in the Southeast Alaska area to participate in visitor information activities. Your responses to the questions in the assessment for this announcement must clearly show that you meet the eligibility requirements.

How to Apply: Please view Tips for Applicants - a guide to the Forest Service application process. Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (7:00 a.m. - 3:30 p.m., Mountain Time Zone, Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing. Resumes must not exceed two pages. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this. To begin, click "Apply" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Please ensure your resume does not exceed two pages. Applicants who submit a resume that exceeds two pages will be removed from consideration. Our office cannot be responsible for incompatible software, your system failure, etc.

Application Deadline: 2026-01-26