VIP Concierge

POSITION:           VIP CONCIERGE

DEPARTMENT:  HOSPITALITY

REPORTS TO:     SENIOR SALES MANAGER

FLSA STATUS:    Hourly/Non-Exempt Seasonal Part-time

Pay Rate:          $19.20

Summary

Legends Global, the leader in privately managed public assembly facilities, has excellent openings for the VIP Concierge at The Greek Theatre. Responsible for supporting the Director of Sales in an event operation role. Provides the necessary support to make the entire Sales Department function in an efficient and effective manner at events. This position will greet and assist guests in VIP areas at all events including answering questions that arise. This position represents the facility with outstanding friendly custom service. This position will also report problems or concerns to appropriate department. 

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Assist in creating the VIP Experience for clients with outstanding customer service in a high-pressure environment.
• Provide exceptional customer service by addressing and resolving guest inquiries and concerns
• Ensure Box Suites, VIP Lounge and other VIP Areas are set up to standard, including cleanliness and presentation, according to plan provided by Senior Sales Manager
• Physically move chairs, tables, and other equipment in the Box Suites and other VIP Areas.
• Assist ushers in guiding guests to their seats and providing necessary directions or information
• Occasionally take pictures of VIP guests in premium areas as requested by Senior Sales Manager
• Review and distribute tickets/credentials for guest lists.
• Check for proper credentials for access to VIP Areas.
• Answer general questions about the theatre and provide assistance when needed.
• All other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

Must be 18 to apply. Received High school diploma or GED; and at least six (6) months customer service experience preferred. Entertainment Industry experience a plus!

Skills and Abilities

• Remain flexible and adjust to situations as they occur.
• Must be able to work irregular hours including late nights, weekend and/or holidays as needed.
• Must be able to stand and/or walk for hours at a time.
• Must be comfortable working outdoors in both hot and cold weather
• Ability to deal tactfully in stressful situations and stay calm under pressure.
• Professional presentation, appearance, and work ethic
• Ability to speak and understand English
• Must be able to work in a fast-paced, diverse environment
• Convey strong verbal & interpersonal skills
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Spanish speaking is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position is not substantially exposed to adverse conditions other than loud sound for some events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

The Greek Theatre

2700 North Vermont Avenue

Los Angeles, CA 90027

Applicants that need reasonable accommodation to complete the application process may contact (323) 606-8441.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.