Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Section 1: Position Summary
Lead the user experience and/or user research program for one or more assigned lines of business. Responsible for creating Ascensus User Experience strategy and thought leadership for our clients’ digital experience by working collaboratively across the organization. Primary focus will be developing and maintaining the user experience strategy and priorities for Ascensus key audiences, evaluation and recommendation of key technologies and processes, and development of key outcome metrics.
Section 2: Job Functions, Essential Duties and Responsibilities
- Work closely with product, technology, marketing, and analytics teams to shape the product and technology roadmap strategy to achieve key business and client outcomes, drive innovation with the voice of the client to define key client-facing experience, platforms, and technologies.
- Identify and prioritize shorter term tactical initiatives that balance demonstrable client facing benefits with the longer term roadmap.
- Demonstrate an understanding of and document the current client functionality and key events to identify common needs across users and gaps within current experiences.
- Serve as the user experience advocate through development of the appropriate communications and training programs to build commitment and ensure clarity of the strategic approach.
- Develop a formal client feedback process to test assumptions and approaches to the user experience to ensure strategies align with client expectations, industry trends and set appropriate client expectations.
- Manage key digital program initiatives and provide consultative support to initiatives outside the program that have impact on the client experience.
- Develop deep knowledge of the record-keeping industry and key competitors to ensure competitive positioning and the ability to capture opportunities for differentiation.
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.
Supervision
- Mentor, grow, and lead a team of highly talented, highly motivated team of UX Designers and UX Researchers. Foster a cross-disciplinary approach that embraces creativity, rigor, and data.
Section 3: Experience, Skills, Knowledge Requirements
- Bachelor’s degree in Interaction Design, HCI
- Minimum 7 years managing large scale client usability projects and prior experience developing user content architecture in a B2B and B2C environment.
- Demonstrated people leadership and management skills with the ability to manage in a matrix environment.
- Strong communication skills (both verbal and written), as well as the ability to interact and influence all levels of an organization.
- Excellent decision making and problem solving skills.
- Ability to think strategically about complex client needs and translating them into simple interactions.
- Strong project management skills and the ability to work independently and handle multiple tasks simultaneously.
- Knowledge of the retirement, 529, financial services or a related industry a plus.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.