Vice President - Delivery Lead

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

Key Responsibilities:

• Strategy & Operating Model
  - Define and execute the multi year QE strategy aligned to business priorities; establish COE operating model covering test architecture, tooling, data, environments and non-functional engineering (performance, resilience, security, accessibility).
  - Build a unified quality platform: test env mgmt (incl. synthetic & privacy-safe), environment-as-a-service, unified reporting, and AI-enabled accelerators.
  - Embed quality gates in DevSecOps pipelines; champion shift-left/right practices incl. contract testing, chaos/resilience testing, A/B & canary validation.

• Cloud & Platform Engineering
  - Orchestrate quality for cloud migration and modernisation on public cloud and container platforms; ensure infra-as-code and policy-as-code validation and SRE-aligned SLOs.
  - Govern non-functional requirements (NFRs) and platform-wide performance, reliability, and cost-efficiency testing.

• AI Enablement & Responsible Use
  - Introduce genAI/ML for QE (test case generation, impact analysis, defect clustering, flakiness reduction) with appropriate guardrails, model validation and bias/robustness checks.
  - Establish a governance framework for AI-assisted quality tools, auditability, data privacy and IP protection.

• Delivery Leadership & Stakeholder Management
  - Lead a portfolio of programmes across Investment, Distribution and Corporate functions; ensure outcome-based roadmaps and benefits realisation.
  - Navigate complex multi-vendor ecosystems; implement vendor governance (SLAs, SLOs, OKRs) and joint accountability through transparent dashboards.
  - Serve as senior escalation and problem-solving point for critical incidents and complex delivery risks; drive structured root-cause and lasting remediation.

• People, Culture & Ways of Working
  - Build and mentor a high-performing community of SDETs, test architects and quality leaders; invest in upskilling on cloud, security, data and AI.
  - Promote inclusive behaviours and a culture of continuous improvement and experimentation aligned to M&G values.

• Governance, Risk & Compliance
  - Ensure adherence to regulatory and internal controls; embed evidence-led quality assurance for audits across software and data changes.
 

Key Stakeholder Management

• Studio Team
• Change & Technology
  - Business Product Owners (Investments, Distribution, Corporate)
  - SRE/Platform Teams
  - Information Security, Risk & Compliance
  - Leadership & Committees

External

• Strategic Vendor Partners & Managed Service Providers
  - Cloud Service Providers & Tool Vendors
  - Industry Forums / Communities (e.g., QA, FinTech)
  - Consultants and Audit Bodies

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills:

• Knowledge & Skills:
  - Deep expertise in Quality Engineering across functional and non-functional domains; strong grasp of DevSecOps, CI/CD and modern test architecture.
  - Demonstrated leadership of automation at scale, contract testing, service virtualization, test data mgmt, environment strategy, and observability-led validation.
  - Cloud QA for containerised and serverless workloads; performance, resilience/chaos, security and accessibility engineering.
  - Practical experience applying AI/ML to QE with responsible AI controls.
  - Exceptional stakeholder management, negotiation and vendor governance in complex global setups.
  - Executive communication with sharp problem-framing and data-driven decisioning..

Experience

- 18+ years in QA/QE with 8+ years leading large, multi-vendor engineering organisations.
- Proven track record transforming QE in regulated Financial Services/Asset Management or Capital Markets.
- Built and scaled QE CoEs; turned around challenged programmes; delivered measurable business outcomes.
 

Education

- Graduate in Computer Science, Finance, or related discipline.
- ISTQB or equivalent certification preferred.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.