This VP-level role is responsible for the end-to-end management performance of Western Union’s Consumer to Business Payments (C2B). This includes ownership of the P&L, go-to-market strategy, business operations, pricing and commercial strategy. This role will own own the development and execution of business strategies to drive growth of the C2B business. This role requires a highly disciplined and collaborative operator with proven experience in managing cross-functional teams, optimizing performance, ability to solve operational challenges and driving revenue-generating initiatives. The ideal candidate will demonstrate strong commercial acumen, people leadership, and stakeholder engagement capabilities across a complex matrixed organization.
Role Responsibilities:
Lead the financial performance of the Consumer to Business (C2B) payments business, ensuring revenue growth, profitability, and cost optimization.
Develop and execute business strategies to expand market share and drive sustainable growth.
Oversee the end-to-end customer and agent experience, ensuring frictionless interactions and high satisfaction, partnering closely with product and operations teams
Identify new opportunities for product enhancements (e.g., additional use cases), partnerships, and revenue streams.
Define pricing models, promotional strategies, and go-to-market plans to maximize consumer adoption
Lead performance measurement by defining KPIs, monitoring results and optimizing go-to-market plans based on data insights
Oversee partner account management, ensuring proactive engagement, partner satisfaction and business performance tracking. Support key negotiations and escalations as the executive contact for strategic partnerships
Implement disciplined processes to improve efficiency, scalability, and compliance – focusing on reducing partner friction (e.g., onboarding, settlement, issue resolution)
Build, mentor, and lead a high-performing team, fostering a culture of accountability and collaboration.
Partner with global product, technology, marketing, sales and compliance teams to align initiatives and deliver results.
Serve as business lead and thought partner for cross-functional product and tech initiatives, including app/web experiences and partner integrations.
Monitor industry trends, competitor strategies, and emerging technologies to identify market gaps and opportunities.
Evaluate and prioritize verticals and use cases to drive business development and sales strategy.
Foster a culture of accountability, customer focus, and continuous improvement across the team.
Role Requirements:
15+ years of progressive leadership experience in financial services, payments, or related industries.
Proven track record of P&L ownership and delivering revenue growth.
Expertise in consumer-to-business payments or adjacent payment ecosystems preferred.
Strong strategic and commercial acumen with ability to translate vision into actionable plans.
Exceptional operational discipline and problem-solving skills.
Ability to lead through influence and collaboration in a global matrix environment.
Excellent communication and stakeholder management skills.
Proven experience leading cross-functional teams and driving measurable business outcomes
Demonstrated ability to influence across organizational levels and manage complex stakeholder relationships
Ability to lead through ambiguity and prioritize competing demands
Customer-centric mindset with a strong analytical foundation
Strategic thinking with hands-on execution capability
Excellent communication, negotiation, and presentation skills
WORK SHIFT
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States specific benefits include:
Parental Leave
Family First Programs
Medical, Dental, and Life Insurance
Tuition Repayment Assistance Program
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-Hybrid
Estimated Job Posting End Date:
03-30-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.