Receptionist
Salary: £12.33 per hour
Location: Park Vet Group, Whetstone
Job Type: Permanent
Hours: 23 hours per week
Shift Pattern: Monday 2-7pm Tuesday 2-7pm Wednesday 8-1pm Friday 2-7pm Every other Sunday 8-2pm (at Glenfield)
Bank holidays worked on a rota
We are currently seeking a new receptionist to join our fantastic team here at Park Vet Group!
We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.
The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Roles and Responsibilities:
Welcoming and registering new customers.
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
Experience required:
A minimum of 12 months’ experience dealing with customers in a customer facing role.
Reception or Client Care experience
Cash handling and till operation
IT skills – confident in the use of Word, Excel and Outlook as a minimum
Knowledge of client-based computer system and using a multiple line software-based telephone system
English and Maths GCSE and good general education
Any form of client care/ Veterinary receptionist qualification
Benefits:
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us:
Established for over 100 years, we offer primary care services for small animals across the county of Leicestershire.
Amongst our many primary care services we also have a referral center and dedicated 24-hour emergency service that is open twenty-four seven.
All our practices are RCVS accredited meaning we continuously aiming to provide a high-quality service for our patients giving them a long and happy life
Salary Value: £12.33 per hour;