Vendor Performance Lead

Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.

Who We Are

We are one of the world’s largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.

We’re grounded by our SPIRIT Values – safety, people, integrity, responsibility, innovation, and teamwork. These values position us to deliver strong performance in a dynamic business – but not at all costs. We believe it’s not just what we do – it’s how we do it – that sets us apart.

Fostering an Inclusive Work Environment

To deliver superior performance, we create an environment that respects the contributions and differences of every individual. Wherever possible, we use these differences to drive competitive business advantage, personal growth and, ultimately, create business success.

Job Summary

The Vendor Performance Lead is responsible for the strategic oversight and performance management of all MSPs, ensuring consistent service delivery across global business units and IT capabilities. This role drives leadership alignment and focuses on delivery outcomes, SLA compliance and performance reporting while ensuring that MSP performance, spend, and contractual commitments align with organizational goals.

Position Overview

Your responsibilities may include:

• Define the MSP service outcomes as part of the contractual commitment to ensure KPIs are driving performance in the right direction
• Ownership of the contract terms and deliverables. Drive the partnership outcomes while having line of sight to the performance delivering them
• Establish and maintain the MSP delivery governance framework including clear roles, processes, standards, and reporting mechanisms
• Ensure that delivery governance processes and standards are consistently applied across all MSP engagements
• Establish and lead quarter, year, and multi-year improvement goals
• Establish the adoption of MSP best practices
• Establish processes for performance benchmarking and trend analysis across MSPs and towers
• Provide operational governance of all MSPs, ensuring service delivery consistency across IT capabilities and global business units
• Monitor and track SLA/KPI performance, identifying trends, risks, and issues requiring escalations
• Act as the integration and escalation point for cross-tower and cross-business-unit MSP issues, ensuring enterprise alignment and resolution
• Facilitate issue resolution and service improvement initiatives with MSPs and internal stakeholders
• Schedule and lead delivery governance meetings and QBR preparations with MSPs, by consolidating inputs from all stakeholders, to ensure accountability, continuous improvement, and innovation delivery
• Own and oversee performance reporting and dashboards, providing input and transparency for target and improvement plans to IT leadership, the Portfolio Management team and the Vendor Management team
• Track and report MSP-related budget consumption against forecasts to support financial accountability and portfolio decision making
• Coach other resources involved with MSP delivery

Basic/Required:

• Legally authorized to work in the United States
• Bachelor’s degree or higher in Computer Science, Engineering, Information Systems, related field, or foreign equivalent
• 5 or more years of experience in leading and managing large scale IT implementation
• 5 or more years in service delivery and project/program governance expertise
• 3 or more years of experience with stakeholder management
• 3 or more years of experience managing large multi-national MSP relationships across all aspects of IT/Digital
• Advanced level of knowledge of SLAs/KPI and governance frameworks
• Intermediate level of proficiency to work effectively with senior IT leaders, business unit heads, and MSP delivery teams across global operations

Preferred:

• Performance Analysis and Reporting – strong ability to interpret operational data, identify trends, and present insights through clear dashboards and reports
• Problem Solving and Escalation Management – skilled in resolving complex delivery issues and driving service improvement initiatives
• Highly skilled in conflict resolution, not conflict avoidance
• Financial Acumen – ability to track, forecast, and report on MSP related spend
• Attuned to experiences of entering and exiting managed services contracts
• Versed in concepts of ARC/RRC and Ceilings/Floors of MSP management
• Skilled in Contract analysis/review skills to ensure optimal outcomes and catch where misalignments could occur
• Cross Tower and Cross Functional Coordination – ability to bring together multiple IT towers, BUs, and locations into a unified governance view, ensuring alignment while respecting independent and local delivery ownership
• Strong facilitation and executive-ready communication
• Strong negotiation skills
• Leads with influence
• Self-motivated/driven
• Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right
• Delivers results through realistic planning to accomplish goals
• Listens actively and invites new ideas for shared understanding, then influences and acts to drive positive performance and achieve results
• Understands how key financial and quantitative indicators impact the business

Apply By: 

Dec 8, 2025

Sponsorship:

ConocoPhillips’ sponsorship for employment authorization in the U.S. is NOT available for this position.

EEO:

In the US, ConocoPhillips is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other legally protected status.