Vehicle Software Support Engineer

Lucid is seeking a proactive and technically skilled Software Support Engineer to support internal development fleets and customer vehicles in a fast‑paced automotive environment. This role partners closely with software, hardware, validation, and supplier teams to diagnose, troubleshoot, and resolve complex vehicle system issues across development and production environments. 

You Will: 

• Provide hands-on technical support for internal development, fleet vehicles, and customer vehicles. 
• Operate within a production line and factory environment to support vehicle software and hardware readiness. 
• Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve vehicle system issues. 
• Diagnose and perform root cause analysis of software and hardware issues using:  
  • Diagnostic Trouble Codes (DTCs) 
  • Vehicle telemetry data (Grafana) 
  • Vector tools such as CANoe and CANalyzer 
• Strong hands-on knowledge on core UDS Service IDs, such as Routine Control, Security Access, Diagnostics sessions, Data download/transfer 
• Support software and hardware integration, validation, and release activities. 
• Create, document, and manage issue reports, tracking progress through resolution. 
• Collaborate with suppliers and cross‑functional engineering partners to drive timely issue closure. 
• Participate in an on‑call rotation approximately one weekend per month. 
• Contribute to technical reviews, team meetings, and continuous improvement initiatives. 

You Bring:  

• Bachelor's degree in Software Engineering, Information Systems Engineering, Computer and Electronics Engineering, or Computer Engineering and at least 5 years of professional experience  
• 3+ Years of Experience with CAN bus systems and vehicle diagnostics  
• Experience supporting automotive systems; EV experience is a plus 
• Designed, implemented, and validated UDS (ISO 14229) diagnostic services to support ECU manufacturing, EOL testing, and production ramp‑up 
• Demonstrated experience performing vehicle software diagnostics and root‑cause analysis using UDS‑based diagnostic workflows in development or production environments   
• Hands‑on experience using DoIP, UDS (ISO 14229) diagnostic services, including:    
  • Reading and clearing Diagnostic Trouble Codes (DTCs)  
  • Querying and interpreting Data Identifiers (DIDs)  
  • Executing routine control and diagnostic services for ECU‑level troubleshooting  
  • Worked on Session Control, Security Access, Data Transfer service IDs 
• Applied strong knowledge of CAN, CAN‑FD, LIN and exposure to DoIP (ISO 13400) environments 
• Provided launch and SOP support, working directly with plant, quality, and automation teams during ramp‑up 
• Analyzed diagnostic communication using CANoe / CANalyzer, identifying root causes for manufacturing yield losses 
• Supported ECU flashing and reprogramming using custom flash tools, scripts, UDS services, including bootloader interaction and recovery from interrupted flashes 
• Defined manufacturing DTC strategies, including DTC suppression during tests, EOL clear‑down logic, and separation of factory vs customer‑relevant faults, resolution of DTCs 
• Deeper understanding of Software Development Life Cycle (SDLC), vehicle network architectures, release management, system fault tracing. 
• Familiarity with connectivity and infotainment technologies, including LTE, Wi‑Fi, GPS, and InfoT systems  
• Collaborated cross‑functionally with embedded software, manufacturing engineering, quality, suppliers, service and OEM customer diagnostics teams 
• Strong communication and interpersonal skills, with the ability to build effective working relationships  
• Customer focused mindset with the ability to thrive in a fast paced environment  
• Ability to work independently with a strong sense of ownership, accountability, and initiative  
• Friendly, collaborative team player with the ability to learn quickly and adapt to changing priorities