Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
In this hybrid role, you will report to a the Head of Ride Hail Operations
You will:
Vehicle Recovery Program Leadership: Owns the development and governance of the vehicle recovery program, ensuring standardized processes, operational frameworks, and performance expectations are established across markets.
Recovery Standards & Process Development: Defines recovery standards, operational procedures, and quality requirements to ensure vehicle recovery activities are executed safely, consistently, and efficiently.
Domestic Recovery Operations: Oversees the development and performance of recovery capabilities within domestic markets, ensuring recovery networks, response times, and operational processes support fleet reliability.
International Recovery Capability: Leads the design and implementation of recovery strategies for international markets, ensuring recovery standards and operational models can scale effectively across diverse regulatory and operational environments.
Towing Network & Pay-Per-Dispatch Capability: Develops and manages scalable recovery models including towing partnerships and pay-per-dispatch recovery services, ensuring cost-efficient and reliable response capabilities as markets expand.
Recovery Quality & Performance Oversight: Establishes recovery performance metrics and quality frameworks to ensure recovery operations maintain high safety standards while minimizing service disruption and fleet downtime.
Cross-Functional Operational Alignment: Partners with Market Operations, Safety, Engineering, and Infrastructure teams to ensure recovery strategies align with fleet growth, operational risk management, and long-term scalability.
You have:
10 years experience in the technology, fleet operations, or operations "
Ability to design scalable operational frameworks and standardized processes
Skill in building and enabling third party partnerships
Proven track record of defining safety standards and quality requirements
Experience using performance metrics and data to drive program improvements
Strong background in cross functional leadership with engineering and safety teams
We prefer:
Experience end-to- end vehicle recovery programs for large scale fleets
Expertise managing domestic and international recovery and towing networks
Ability to minimize fleet downtime and operational disruptions
Experience scaling operations across diverse geographic and regulatory markets
History of managing specialized program leaders and high stakes field operations
Travel
This role will require 25% travel.
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.