Job Title: Veeva Service Line Owner
Location: Hyderabad
About the Team
We are an innovative global healthcare company driven by one purpose — to chase the miracles of science to improve people’s lives. With a presence in over 100 countries, our teams are dedicated to transforming the practice of medicine and turning the impossible into the possible. We deliver life-changing treatments and life-saving vaccines to millions worldwide, while embedding sustainability and social responsibility at the heart of everything we do.
Sanofi has embarked on an ambitious digital transformation journey, with a strong focus on accelerating data-driven innovation and the adoption of Artificial Intelligence (AI) and Machine Learning (ML) to enhance R&D, manufacturing, and commercial performance. This transformation aims to bring breakthrough medicines and vaccines to patients faster and more efficiently.
Join our team as a Veeva Service Line Owner and play a key role in advancing engineering excellence across Digital R&D. You’ll contribute to shaping Sanofi’s global digital future, collaborating closely within our expanding Hyderabad hub.
About you
You are a certified Veeva expert with deep hands-on experience in multiple Veeva Vault applications. You combine strong technical acumen with leadership maturity, capable of translating business vision into sustainable digital solutions. You thrive in Agile, cross-functional environments, and are passionate about continuous improvement, data integrity, and deliver measurable business value.
Key Responsibilities
Managing Veeva platform-specific configurations and governance
Ensuring compliance with GxP requirements where applicable
Coordinating with Technical Service Owners and Business System Owners
Managing Key Users and training programs
Overseeing Veeva documentation management processes
Looking after Incident Management, Problem Management, Service Request Management, Change Management, Issue Management.
Continuous support for the ongoing projects, migrations, generic releases and minor releases – hypercare process setup, hypercare meetings, trackers reporting, governance.
Managing and leading a group of support team members (vendors/contractors). Mentor and support junior configuration engineers and DevOps specialists, promoting a culture of technical excellence and knowledge sharing.
Assess and manage the impact of Veeva product releases (three times per year); plan and orchestrate remediation and upgrade activities with cross-functional teams.
Partner closely with Product Line Owners, Scrum Masters, and business stakeholders to define configuration strategy and ensure regulatory and compliance alignment.
Oversee the documentation of system designs, configurations, and technical decisions using JIRA, Confluence, and validated repositories.
Ensure adherence to GxP regulation, and Data Integrity standards across all deliverables.
Collaborate with Veeva and strategic partners to leverage best practices and emerging features within the Vault suite.
Drive continuous improvement initiatives around configuration governance, automation, and operational efficiency.
Provide expert support for critical incidents and major platform changes in partnership with AIMS and Service Management teams.
Required Skills & Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related field.
15+ years of progressive experience in Veeva Vault configuration and administration within regulated (GxP) environments with at least 3 - 5 years in a leadership and delivery management role.
Experience in healthcare or life sciences domain.
Veeva Certification in one or more Vault applications is mandatory (e.g., RIM, Quality, Clinical, Commercial).
Proven expertise in Vault configuration components (lifecycle, objects, workflows, security models, and SDKs).
Strong understanding of software development lifecycles, release management, and change control processes.
Demonstrated experience working in Agile delivery models and collaborating with cross-functional teams.
Excellent stakeholder management, problem-solving, and communication skills with a consultative mindset.
Ability to lead complex technical discussions and influence decisions across senior technical and business audiences.
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!