UX Researcher II

About Us

Working in technology at Elsevier means your work truly matters – it changes lives. You’ll see the real-world impact of your day-to-day efforts. Our teams have applied machine learning to reduce gender bias in academia and developed tools to help medical professionals diagnose conditions more accurately. Whether you're supporting business efficiency, building infrastructure, or creating products for our customers, you’ll be solving meaningful challenges every day.

About the Team

Join Elsevier's innovative Clinical Solutions (CS) team. We empower healthcare professionals by providing evidence-based tools and insights that improve patient care. Our mission is to advance science and health through technology and collaboration. If you’re passionate about research and design that impacts lives, this is the place for you.

About the Role

We are seeking a UX Researcher II to shape user experiences through impactful research. You’ll collaborate with designers, product managers, and engineers to uncover user needs—often those they can’t articulate—and translate insights into actionable design solutions. Your work will focus on understanding how clinicians use mobile devices to access information that supports critical decisions.

Key Responsibilities

• Lead and execute research to explore and understand user needs, behaviors, and motivations.
• Apply frameworks like Jobs To Be Done and personas to guide research and design decisions.
• Develop and iterate research strategies aligned with product goals, including mobile-focused studies.
• Conduct qualitative and quantitative research using interviews, observation, task analysis, and usability testing.
• Partner with UX Designers to validate design concepts and ensure user-centered solutions.
• Advocate for research best practices and foster a culture of evidence-based decision-making.
• Analyze market trends and competitor behaviors to inform product strategy.
• Create clear research documentation and communicate insights effectively to stakeholders.
• Use analytics and data to define key metrics and identify gaps where additional research is needed.
• Work within Agile sprint cycles to deliver timely insights.

Requirements

• 4–6 years of experience in UX research or a related field.
• Bachelor’s or Master’s degree in Psychology, HCI, UX, Product Design, or related discipline (preferred).
• Proficiency in research tools such as Qualtrics, Lookback, and UserTesting.com.
• Strong understanding of research methodologies for mobile and web contexts.
• Ability to work collaboratively in cross-functional teams and communicate findings clearly.
• Familiarity with accessibility standards and user-centered design principles.
• Experience synthesizing research into actionable recommendations for design and product teams.
• Comfortable iterating research methods based on data and feedback.

Preferred Attributes

• Passion for user advocacy and continuous learning.
• Ability to balance strategic thinking with hands-on research execution.
• Strong problem-solving skills and empathy for users.
• Experience working in Agile environments and adapting research to fast-paced cycles.

Work in a Way That Works for You

We promote a healthy work/life balance with flexible hybrid work options. You’ll participate in regular team rituals while enjoying autonomy to focus and create. We offer wellbeing initiatives, parental leave, and opportunities for professional development.

Working for You

• Private Medical/Dental Plan
• Savings Fund
• Life Insurance
• Meal/Grocery Voucher

About the Business

Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. We combine quality content with powerful technology to support education, research, and clinical decision-making. Join us and be part of a team shaping the future of healthcare and digital innovation.