User Interface and Experience Designer

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Sydney, NSW
• Type: Permanent, full-time role
• Hybrid role, Happy to talk flexible working 

The opportunity 

At QBE, we’re committed to delivering simple, intuitive and customer‑first digital experiences. We’re looking for a User Interface and Experience Designer to support the delivery of easy‑to‑use, high‑performing digital products.

This role plays a key part in translating customer insights, research and data into well‑designed digital experiences that lift customer task completion and improve key customer experience metrics, including NPS.

About QBE    

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.   

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.  

Your new role 

In this role, you will:

• Design and deliver customer‑centred digital interfaces and experiences that are intuitive, accessible and aligned to best practice
• Support the delivery of the digital experience framework, working closely with the Senior UX Designer and broader design community across AUSPAC and Global teams
• Contribute to customer research activities, including qualitative and quantitative research, usability testing and validation, to inform design decisions
• Translate customer insights into optimised digital journeys, improving end‑to‑end task completion and customer experience outcomes
• Deliver high‑quality digital assets in line with established design standards, processes and style guides
• Support testing, optimisation and QA activities to ensure digital assets perform as intended across channels

About you 

You’ll bring a strong foundation in UI and UX design, combined with a customer‑led mindset and a passion for creating high‑quality digital experiences.

• Proven experience delivering UI and interaction design within an agile or scrum‑based digital delivery environment
• Strong user‑centred design thinking, with the ability to apply research, testing and data to inform design decisions
• High proficiency in design and prototyping tools such as Creative Cloud, Sketch and related wireframing tools
• Working knowledge of web technologies, including HTML5, CSS3, JavaScript, responsive design and accessibility standards (WCAG 2.1 desirable)
• Demonstrated experience supporting user testing, validation and design optimisation, working closely with designers, developers and product teams
• Relevant tertiary qualification in UI Design, Web Design, Interactive Design or similar, supported by a strong online portfolio showcasing customer‑focused outcomes

Benefits    

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:  

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance  

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice  

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super  

To learn more about benefits of working with us, click here.  

Awards & Recognition   

We value our employee’s experience with us and are proud to have been recognised for the following awards:  

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program  

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates   

To learn more about our achievements, click here.  

How to Apply   

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.  

Your career. At the heart of it.   

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.  

Skills:

Analytical Thinking, Critical Thinking, Customer Service, Design Thinking, Digital Strategy, End User Testing, Experience Design, Financial Systems, Human-Centered Design, Intentional collaboration, Managing performance, Presenting with Impact, Research Analysis, Stakeholder Management, User Experience (UX) Design

Application Close Date: 06/03/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.