User Experience Associate

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Reporting directly to the VP, Operational Enablement and collaborating closely with cross-functional Operations and Senior Regional Leadership teams, the User Experience Associate is a high-impact role responsible for elevating the end-to-end user experience across the organization. You will drive onboarding excellence, optimize IT infrastructure support, support IT change communications, and provide project support during M&A integration activities.

This is an in-office position that also requires the ability to travel to regional office locations as needed to deliver hands-on project support, help with change adoption, and ensure seamless technology integration during M&A transitions and corporate initiatives. A valid driver’s license and willingness to travel within the region are required.

A day in the life -

UX IT Support / Escalations:

• Champion a best-in-class onboarding experience by coordinating equipment provisioning, system access, and personalized technology orientation for every new hire.

• Own the end-to-end IT onboarding and offboarding ticket process on behalf of regional management teams.

• Serve as the escalation point for IT support requests, driving timely resolution and ensuring regional users receive responsive, high-quality service.

• Act as the primary liaison between regional users and Corporate IT, ensuring all technology concerns are triaged, communicated, and resolved effectively.

IT Infrastructure Support:

• Serve as the regional coordination point for IT infrastructure matters, working with local office contacts to identify and report issues to Corporate IT promptly and tracking them through to full resolution.

• Facilitate communication between regional office contacts and Corporate IT teams to ensure infrastructure-related issues are prioritized, escalated appropriately, and resolved in a timely manner

Corporate IT Project Rollouts:

• Support the regional coordination and implementation of corporate IT projects as directed by Corporate IT, ensuring smooth execution and user readiness across office locations

• Monitor regional rollout progress and flag risks or adoption gaps to Corporate IT, ensuring timely completion and minimal disruption to end users.

IT Change Communication:

• Develop and distribute clear, compelling communications regarding IT system changes, policy updates, and platform upgrades to ensure organization-wide awareness.

Change Champion Training:

• Actively participate in the Change Champion collective, contributing to training initiatives and supporting the broader network of advocates driving IT change adoption across the organization.

What you will bring to our team -

• Minimum 3 years’ experience in a fast-paced office environment.

• Familiarity with IT service management tools and platforms.

• Solid understanding of IT systems, networks, and infrastructure best practices.

• Experience managing corporate IT project rollouts and supporting user adoption of new technologies.

• Knowledge in IT change management frameworks.

• Proficient in Microsoft Office Suite:  Outlook, Excel, Word.

• Excellent verbal and written communication skills.

• Strong organizational, presentation, and customer service abilities.

• Exceptional attention to detail and accuracy.

• Experience with SharePoint is considered an asset.

• Valid driver’s license and willingness to travel to office locations within the region for on-site project support.

• Knowledge of the insurance industry is a plus.

Salary Expectations – 

The expected salary range for this position is $45,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?    

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together! 

• We work hard and play hard! Get ready for our Staff Holiday Parties!! 

• Paid day off for your birthday – we want to celebrate you! 

• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities 

• Room to grow within the organization 

• Lots of company perks, benefits, RRSP matching and great compensation 

Your future with HUB –  

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement. 

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.      

What makes us different than all the rest? 

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most. 

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities. 

Our Core Values:

 

•           Entrepreneurship: We encourage innovation and educated risk-taking. 

•           Integrity: We do the right thing every time. 

•           Teamwork: We work together to maximize results. 

•           Accountability: We measure and take responsibility for outcomes. 

•           Service: We serve clients, communities and colleagues. 

The employment offer is contingent upon completion of a successful background check. 

HUB is a company where your contributions will make a difference.  We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to hcw.hr@hubinternational.com to request this. Only candidates selected for an interview will be contacted. 

#LI-POST 

#LI-onsite 

Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

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