US Tech - Senior Technologist (Flex - travel required)

Industry/Sector

Not Applicable

Specialism

Customer Support

Management Level

Administrative

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
• Conduct yourself in a professional manner and take responsibility for your work and commitments.
• Actively listen, check your understanding, interpret and respond appropriately.
• Tailor your communication style and method based on your audience.
• Organise and prioritise information and tasks to achieve efficient and effective outcomes.
• Suggest new ideas or solutions when problems and/or opportunities arise.
• Adapt to meet the changing needs, processes and assignments of your teams and/or clients.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

As part of the Information Technology Operations team you will provide essential support to enhance user experiences and resolve technology issues. As a Senior Technologist/Administrative professional, you will deliver quality assistance, proactively addressing needs and fostering positive relationships while navigating challenges with resourcefulness and organization. This role offers the chance to engage directly with end users, equip them with the tools and support necessary for success in a dynamic work environment.

Responsibilities

- Address technology issues with a proactive approach

- Equip users with necessary tools for success

- Organize and prioritize tasks effectively

- Work with team members to improve processes

- Adapt to changing needs in a dynamic environment

- This is an in-person role which will require up to 50% travel nationwide and punctual attendance is required

- Depending on your assigned PwC Office, expected working hours would be 8:00am-5:00pm, 8:30am-5:30pm or 9:00am-6:00pm (New York City). The individual in this role is expected to wear a PwC branded shirt.

What You Must Have

- High School Diploma

- At least 1 year of experience

What Sets You Apart

- Bachelor's Degree preferred

- Demonstrating advanced technical troubleshooting skills

- Performing printer toner changes

- Teaching end users of all skill levels technology and sharing tech hacks

- Enabling end users to have successful meetings by testing technology in advance and assisting when issues arise

- Analyzing data to detect patterns in tech support issues

- Imaging and deploying PCs and technology peripherals to end users in the office and remotely

- Identifying and delivering continuous process improvements for positive end user experience through process simplification, automation and issue elimination

- Maintaining technical documentation with accuracy

- Displaying interest in innovation and continuous learning

- Grasping new technologies and sharing knowledge

- Performing research on customer support technology and standard practices using available tools and methodologies

Travel Requirements

Up to 60%

Job Posting End Date

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is: $35,500 - $109,120. For residents of Washington state the salary range for this position is: $35,500 - $124,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance