Job Description Summary
Provides professional and clinical administrative support for the Division of Endocrinology. Serves as a point of contact on behalf of the Division of Endocrinology for various departments and clinic locations across the MUSC enterprise. Provides administrative support to faculty and other assigned clinical providers. Customer service and effective communication is a vastly important requirement as this position engages with a wide range of individuals both internally and externally.Entity
Medical University of South Carolina (MUSC - Univ)Worker Type
EmployeeWorker Sub-Type
Research GrantCost Center
CC000967 COM DOM Endocrinology CCPay Rate Type
HourlyPay Grade
University-GEN07
Pay Range
Scheduled Weekly Hours
40Work Shift
Job Description
Job Duties:
35% - Divisional Clinical Coordination:
Coordinates divisional clinical workflow for all outpatient and telemedicine activities for assigned clinical providers. This responsibility requires daily coordination internally and externally to facilitate seamless communication in a regularly evolving clinical environment. Using appropriate MUSC mandated systems (i.e., Epic, Video Platform, Interfolio), specific requirements include but are not limited to:
Oversee patient scheduling activities to ensure consistent program adherence and minimize cancellations.
20% - MOMs Program Liaison:
Serve as the Patient Program Liaison for a grant-funded initiative
conducting patient intake calls
administering patient surveys as requested
scheduling initial appointments and diagnostic testing
distributing and collecting patient satisfaction surveys in alignment with grant objectives.
Process and track patient referrals in accordance with grant requirements:
including obtaining external medical records and imaging not available in EPIC or Care Everywhere
utilizing RightFax and other approved systems to ensure complete and timely documentation.
20% - MOMs Clinic and Program Coordination:
Perform data entry, tracking, and quality assurance
maintaining patient tracking databases in Excel and assisting with REDCap data entry
collaborate with the data specialist to improve data capture processes
ensure data accuracy and support grant reporting needs.
Partner and collaborate with Community Health Workers (CHWs)
ensuring alignment with grant deliverables
facilitating communication
providing operational support
Contribute to program planning, implementation, and continuous quality improvement
including development of flyers, brochures, and outreach materials
assist with planning and executing program-related events
recommend workflow improvements to enhance program outcomes
10% - Optimize operational workflows to maximize provider output and efficiency. Maintain and update program templates, schedules, and coordination tools (including PATH, and QGenda) and assist with meeting coordination as needed.
10% - Coordinates process improvement and promotes MOMs program growth:
Collect, synthesize, and communicate ongoing feedback from patients and referral partners to inform program evaluation and continuous improvement efforts.
Attends and actively participates in program and departmental meetings, supporting coordination across multidisciplinary teams and contributing to grant-related discussions and updates.
5% - All other tasks as assigned by the Division Administrator.
Preferred Experience, Knowledge, and Skills:
Experience utilizing all Microsoft Office products, RedCap, and EPIC experience preferred.
EPIC experience preferred.
Work location includes on-site support at the division’s administrative office in downtown Charleston.
High Proficiency in all aspects of MS Office Suite.
Ability to prioritize in a fast-paced environment, independently analyze issues, work with minimal supervision, and be exceedingly well-organized and flexible.
Diplomacy and tact are essential, together with excellent verbal and written skills.
Excellent organizational, analytical, and interpersonal skills required and the ability to function within a complex environment comprised of a wide range of individuals both within and outside of MUSC.
Additional Job Description
Minimum Requirements: A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.
Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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