Underwriting Operations Assistant

Primary Details

Time Type: Full time

Worker Type: Employee

Underwriting Operations Assistant

Role Highlights 

• London based role with hybrid working  
• Be part of a supportive, inclusive, and collaborative environment

The Opportunity

We have a newly created opportunity for an Underwriting Operations Assistant to join our dynamic Operations team, supporting International Markets Underwriting.

As part of a knowledgeable and collaborative team, you’ll play a key role in ensuring resilient and efficient operational practices across all IM products. Your focus will be on driving continuous improvement and reviewing workflows to enhance performance and consistency.

This is an ideal role for someone who enjoys variety, thrives on problem-solving, and brings strong organisational, analytical and numerical skills to help deliver meaningful change.

About QBE 

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Your new role:

• Operations platforms: Support the end-to-end management and ownership of Lloyds and London Market platforms and QBE workflow and Policy Administration systems.
• Workflow/performance insights: Liaise with Operations Performance team on IM performance data improvements and insights to ensure Team Leaders have accurate and complete data. Supplement centralised reporting with adhoc data insights where required.
• Stakeholder management: Establish and develop your relationships with stakeholders across Underwriting, Operations and other functions to help achieve business objectives. Liaise with various stakeholders to understand and escalate operational issues.
• Process improvement & change: Support Operations Managers with tactical and strategic change projects to continuously improve the way we work, and with their oversight of change on existing tech platforms. Perform root cause analysis on issues that are common across IM Operations teams and implement appropriate solutions.
• Reporting/governance: Coordinate and support regulatory reporting activity. Triage and action London Market queries and updates from third party providers such as Lloyd’s/Placing Platforms. Create, review and share Operational documentation for internal teams.
• Overseas offices: Support Operations Managers with the administration of contracts for QBE's overseas offices and ensure reinsurance arrangements are working effectively.

About you:

• An interest in Insurance and Underwriting
• A keen eye for detail and a commitment to accuracy in everything you do.
• A collaborative mindset and excellent communication skills; a true team player.
• Confidence using Microsoft Word and Excel.
• Previous commercial experience, preferably working in a regulated environment, would be ideal.

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:  

As well as the benefits below we also offer an extensive choice of other options to suit you!     

• 30 days holiday a year with the option to buy up to 2 additional days.    

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.    

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.    

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations  

Awards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

Insurance Post British Insurance Awards 2025:   

• Winner: Commercial Lines Insurer of the Year,  

• Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year 

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

To learn more about our achievements, click here   

Apply now and let’s make it happen!   

If you’re looking for a career that combines your expertise and your empathy, click Apply today.   

Your career. At the heart of it.     

Skills:

Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.