Please see more information about QBE careers here
Brisbane, Melbourne or Sydney
12‑month fixed term contract
The Opportunity
This role plays a critical part in enabling our underwriting teams to perform at their best. As Underwriting Enablement Manager, you’ll work with underwriting and product teams to strengthen service delivery, embed consistent standards, and uplift operational capability.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Lead underwriting enablement and service delivery to ensure accurate, timely and high‑quality outcomes aligned to agreed service levels
Partner closely with Heads of Underwriting & Product Leads to understand operational needs and translate them into effective enablement solutions
Embed strong processes, controls, reporting and service frameworks to drive consistency and manage operational risk
Oversee workload management, capacity planning and resource allocation to meet business demand, including during periods of peak activity
Develop, monitor and report on productivity, quality and performance metrics, providing insights and recommendations to business leaders
Identify and drive continuous improvement opportunities across underwriting support processes, training and service delivery
About you
Extensive experience within insurance underwriting/underwriting operations environments
Strong understanding of underwriting processes, controls and quality frameworks
Strong stakeholder management skills, with the ability to partner effectively with senior underwriting, product and distribution leaders
Experience leading teams and managing workflows, performance and service standards in a regulated environment
Analytical mindset with experience reporting on performance, quality and productivity metrics
A continuous improvement focus, with the confidence to challenge existing ways of working and implement practical solutions
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Collaboration Tools, Communication, Cost Management, Critical Thinking, Customer Service, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Performance Management (PM), Quality Management, Risk Management, Stakeholder Management, Team ManagementApplication Close Date: 04/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.