Underwriting Admin Support (1 year contract)

Job Title

Underwriting Admin Support (1 year contract)

Job Description

The Role

This is a 1-year full time contract role, reporting to the Underwriting and Claims Manager.  This role supports the Underwriting and Claims team with day-to-day administration work and reporting.

Key Responsibilities

• Manage shared mailboxes by monitoring incoming emails, responding where appropriate and escalating matters to ensure timely follow up.
• Create and maintain underwriting and claims cases in Chorus, ensuring accurate data entry and proper record keeping.
• Prepare regular management reports for review by the Manager.
• Monitor service level performance and escalate key matters to the Manager.
• Act as a key liaison for administrative system or process matters, working with IT and internal stakeholders to support resolutions
• Provide general administrative support, including coordinating meetings, supporting onboarding of new staff and assisting with team activities.
• Carry out other duties and assignments as directed by the supervisor.

Qualifications and Experience   

• Experience managing shared mailboxes and business communications
• Hands on experience in data entry, including creating and maintain records in systems
• Ability to support regular management reporting and SLA monitoring
• Strong organisational and communication skills
• Strong attention to detail, with the ability to perform accurate and consistent data entry. 
• Confident user of Microsoft 365 applications (Excel, Word, PowerPoint, Outlook, Teams, SharePoint)  
• The successful candidate must demonstrate a willingness and ability to adjust their availability to meet business needs in India.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits

Leave

• 23 days of annual leave with option to buy/sell more days

• Adoption and fertility leave 

• Generous enhanced parental leave  

Healthcare

• Comprehensive private insurance coverage for employee and dependents

• Group Term Life Insurance coverage of 5x basic annual salary, Group Accelerated CI of 1x annual basic salary and Group Accidental Death & Dismemberment of 3x annual basic salary 

• Optical & Dental benefits 

• Additional flexi benefits

Wellness

• Access to Employee Assistance Program 

• Time off for volunteering 

• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.



As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values