Uncrewed Systems Customer Service Representative

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

  

Job Description

  

Teledyne Marine -Vehicles is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research, and Teledyne OceanScience on Cape Cod Massachusetts and Teledyne Gavia in Iceland.  Our products include underwater unmanned systems, enabling acoustic technology, and adjacencies in package inspection. Teledyne Marine Vehicles is Everywhereyoulook!

Teledyne Marine Vehicles is seeking a North Falmouth, MA based Customer Service Representative to join our unified Customer Service group. Looking for candidates that can work in a fast-paced environment and handle all internal and external communications with the highest level of professionalism. Duties include customer communication to coordinate order details, working in our ERP and CRM systems to quote, process, and document order details. The position requires someone with a high level of detail, ability to work with teams across the organization, and deliver accurate and timely information to our customer base. 

Position may include some domestic and international travel to other service offices. Must be able to travel if needed and be able to obtain a US passport.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide outstanding customer service to our internal and external customers
  • Answer order and quoting inquiries from customers via website, email, and phone
  • Handle payment and delivery instructions for ongoing orders to keep repairs and orders shipping as planned each month
  • Assist the Service Administrator with receiving repairs and processing repair paperwork and customer instructions
  • Accurately enter and process quotes, orders, and service information
  • Due to the type of work at the facility and certain access restrictions, successful applicants must be a “US Person” (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).

Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• 4+ years of experience in a customer support environment
• Bachelor’s degree preferred
• Experience with ERP system and Salesforce or other CRM system experience preferred
• Continuous improvement knowledge

Job Knowledge, Skills and Abilities:

• Proficiency with Microsoft Office products such as Excel, Word, and Powerpoint
• Excellent written/verbal communication skills
• Ability to work in a fast-paced multi-task environment
• Ability to interact by phone/email with a global customer base
• Meticulous attention to detail
• Aptitude to understand a diverse portfolio of ocean technology products and parts
• Positive attitude and strong work ethic
• Willingness to learn
• Excellent interpersonal skills and ability to work as a team member is a must

Preferred:

• Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
• Experience working closely with customers in sales, customer service, or technical capacity
• Ability to work as part of an extended team

The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle and move equipment (up to 30 lbs.)
• Occasional work at non-standard work hours
• This position requires prolonged periods of standing and sitting in an office setting

  

Salary Range:

$61,600.00-$82,100.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​