Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.
Job Specific
- Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
- Follows policies and procedures in preparing for and performing turndown service
- Follows procedures when entering guest rooms, always keeping in mind guest’s need for privacy
- Cleans and sanitizes all assigned rooms and bathrooms
- Keeps turndown carts and linen closets clean and orderly
- Follows the designated sequence of room assignments
- Notifies Supervisor of discrepancies such as vacant rooms, etc.
- Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
- Interacts with guests in a friendly and professional manner
- Turns in lost and found items as per department standard
- Reports items of value left unsecured in hallways and guestrooms
- Maintains assigned closets and employee areas in accordance with established policies and procedures
- Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
- Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
- Performs a visual inspection before leaving any areas
- Observes guidelines for using and maintaining all pertinent equipment
- Reads departmental log book and bulletin board on a daily basis
- Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
- Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
- Performs all duties in a timely and professional manner
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Service orientation
- Able to work as part of a dynamic quality-driven team
- Basic English language skills
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
- Able to work a flexible schedule, including weekends and holidays