At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Specialist III

Location: Remote – Geneva

World Fuel is seeking a highly organized and service‑focused Trip Support Specialist III to support day‑to‑day international trip operations. In this role, you will partner with new and existing customers to coordinate all aspects of trip support, deliver exceptional service, and represent World Fuel’s full suite of Trip Support products. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast‑paced, 24/7 aviation operations environment.

Key Responsibilities

Operational Support

Coordinate daily trip operations including:
- Ground handling, permits, slots, flight following, hotel and transportation arrangements
- Customs support: CANPASS submissions, Border Overflight Exemptions, and other customs services
Build and maintain trip details in the Falcon system
Prepare and enter Trip Cost Estimates
Assist with fuel quotes and arrangements after business hours
Ensure quality assurance for all assigned trips
Participate in the operations communications rotation, responding to:
- Phone calls
- Emails
- Faxes
- SITA/AFTN messages
Maintain strong knowledge of all Trip Support products and effectively communicate them to customers

Customer Relationship Management

Serve as the primary point of contact and Account Executive for assigned Trip Support accounts
Build, strengthen, and maintain customer relationships
Deliver timely, accurate communication and high‑quality service
Provide expert-level trip operations support and consultation

Additional Responsibilities

Provide backup support for Flight Planners and/or Meteorologists (if qualified)
Support additional operational services as needed
Monitor communication after hours and weekends during storefront operations
Collaborate with colleagues to support shared goals
Perform other duties as assigned by the Sr. Director, Global Operations
Work hours based on operational needs, including nights, weekends, and holidays (24/7 environment)

Required Knowledge & Skills

Confidence, diplomacy, and professionalism in customer interactions
Strong problem‑solving skills and ability to resolve sensitive issues
Ability to perform calmly and effectively under pressure
Strong cross‑department collaboration and communication skills
Advanced proficiency in Microsoft Office applications
Ability to work independently with minimal supervision
Willingness to work across rotating shifts, including nights, weekends, and holidays

Education & Experience

Bachelor’s degree highly preferred (or equivalent aviation experience)
5–10 years of experience in the aviation industry preferred
Proven customer service and account management success
High attention to detail and operational accuracy
Strong understanding of aviation operational processes, systems, and trip support service

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Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

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Trip Support Specialist III