Travel and Expense Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Travel and Expense Specialist
Department and Team: Global Expense Management (GEM), Travel and Expense

Reports To: Travel and Expense Team Lead
Location: Manila (Flexible)

Job Summary:
The Travel and Expense Specialist plays a key role in supporting global Travel and Expense operations across North America, APAC, and EMEA. Reporting to the Travel and Expense Team Lead, this individual contributor role is responsible for ensuring timely, accurate, and compliant processing of employee expense claims while contributing to the overall performance and service levels of the Expense Management team.

The role partners closely with employees, people managers, and cross-functional teams including Procure to Pay, Controllers, Tax, Treasury, Payroll, and Internal Audit. This position operates in a fast-paced environment, particularly during month-end, quarter-end, and year-end close periods, and requires strong organization, communication, and prioritization skills.

Key Responsibilities:

• Review, audit, and process employee travel and expense claims to ensure compliance with global Travel and Expense policies and accuracy of submitted information
• Process expense reimbursements efficiently using the company’s Expense Reimbursement System while meeting defined service level agreements and KPIs
• Provide guidance and support to employees and managers on expense-related questions and policy interpretation
• Develop, update, and maintain documentation related to expense reimbursement processes, including standard operating procedures and training materials
• Support the implementation of system enhancements, policy updates, and procedural changes related to expense management
• Identify opportunities for process improvements and contribute to continuous improvement initiatives and projects
• Collaborate effectively with internal stakeholders across Finance, Payroll, Tax, Treasury, and business units to resolve issues and improve end-to-end expense processes

Minimum Qualifications:

• Bachelor’s degree in Accountancy, Finance, Business Administration, or a related field
• Open to fresh graduates or candidates with 1 to 2 years of experience in Travel and Expense, Finance Operations, or a related function
• Experience using SAP Concur (administrator or processor role) is a plus
• Experience with Workday is an advantage
• Exposure to processing expenses across multiple global locations is preferred
• Proficiency in Microsoft Office, particularly Excel
• Strong attention to detail with a consistent and accurate approach to work
• Strong written and verbal communication skills with the ability to work effectively across all levels of the organization
• Customer-focused mindset with strong analytical and problem-solving skills
• Ability to manage high volumes of work in a deadline-driven environment
• Strong collaboration skills and the ability to work effectively as part of a team
• Adaptability and openness to change in a dynamic operational environment
• Flexibility to work day or mid shifts as required

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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