Revenue Intelligence Onboarding Coach

How You'll Make an Impact:

We are seeking an expert Onboarding Coach specializing in our Revenue Marketing product suite (Revenue Intelligence and Guest Marketing). You will be a critical member of the Onboarding team, responsible for guiding new Cloudbeds customers through the setup, configuration, and adoption of our most advanced revenue generation tools.

You will ensure clients are empowered to utilize our AI-powered forecasting, dynamic pricing, and targeted email marketing capabilities to achieve measurable revenue growth. This role requires a deep understanding of Revenue Management Systems (RMS) and the ability to manage both our proprietary tools and our ecosystem of RMS partners.

Our Customer Onboarding Team:
As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!

What You Bring to the Team:

• Facilitate client onboarding, training, and configuration for the Revenue Management suite via video, phone, and email.
• Guide customers through critical technical setups including pricing guardrails, room hierarchy, and rate mapping.
• Resolve customer inquiries and troubleshoot escalated issues related to revenue data and marketing tools across multiple channels.
• Educate clients on interpreting AI-driven rate recommendations and analytics to encourage deep product adoption and loyalty.
• Manage the onboarding process for both our proprietary Revenue Management System and our various RMS partners.
• Build strong client relationships to promote self-sufficiency and long-term product success.
• Record activities in Salesforce, gather feedback, and share insights with Product and Engineering for system improvements.
• Develop and maintain a deep understanding of Cloudbeds’ products and stay updated on all system changes.
• Contribute to training materials and internal documentation to help scale the revenue marketing knowledge base. 

What Sets You Up for Success:

• Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
• Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
• Have a proven track record of working with or implementing Revenue Management Systems (RMS) and related hospitality technology.
• Demonstrate the ability to translate complex, AI-driven concepts into clear, practical business terms for clients.
• Deliver exceptional communication with empathy and a relentless focus on the customer experience.
• Manage multiple high-value projects or accounts simultaneously with strong organizational and proactive management skills.
• Show proficiency with technical tools such as Zendesk, Salesforce, Booking.com Extranet, and CRM/Email marketing platforms.
• Hold a Bachelor’s degree or equivalent experience in Business, Hospitality Management, or a related field.

Bonus Skills to Stand Out (Optional):

1. Portuguese or Spanish
2. Project Management certification