Department of the Air Force

TRANSPORTATION ASSISTANT (PASSENGER)

Travis AFB, California Full time

TRANSPORTATION ASSISTANT (PASSENGER)

Department: Department of the Air Force

Location(s): Travis AFB, California

Salary Range: $62456 - $81198 Per Year

Job Summary: Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to direct, provide, & monitor all commercial passenger traffic services for the base. Provides military & civilian personnel information & advice regarding passenger travel entitlements, arranges for the travel of passengers, issues accountable travel documents, & performs quality assurance of the commercial travel office contract.

Major Duties:

  • Enforces policies, procedures, and mandatory requirements pertaining to the transportation of military/civilian personnel and their dependents to world-wide destinations. Serves as Quality Assurance Evaluator (QAE), providing quality control monitoring services to ensure that the Commercial Travel Office (CTO) contractor is in compliance with contract terms. Makes complete travel arrangements for Permanent Change of Station (PCS) and Temporary Duty (TDY) travelers, as well as coordinates movement of human remains. Reviews travel orders and determines entitlements for active-duty military, reserve component members, DoD civilians, and dependents for worldwide travel to include remote and isolated sites.

Qualifications: In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Group Coverage Qualification Standard for Clerical and Administrative Support Positions, Transportation Clerk and Assistant Series. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience include: Knowledge of an extensive body of transportation rules, procedures, or operations governing entitlements and documentation requirements for domestic or foreign travel to perform a wide variety of interrelated or non-standard procedural assignments and resolve a wide range of problems pertaining to official government travel. Knowledge of extensive and diverse regulations governing a wide variety of types of passenger travel to make arrangements, provide advice, or perform other work that requires authoritative procedural knowledge of various travel policies or laws. Knowledge of transportation instructions and regulations relating to the movement of personnel using a wide range of different methods of travel. Knowledge of quality assurance procedures to oversee the government official contractor and to develop the Quality Assurance Surveillance Plan and ensure all statement of work items are provided as required by the contract. Knowledge of transportation instructions and regulations that relate to quality control of a commercial travel office contract. Thorough knowledge of passenger air tariffs, rates, routes, and Air Force directives governing official travel of DoD personnel is used to obtain reservations for domestic and foreign travel by military and/or commercial air or surface travel. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-­grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of an extensive body of transportation regulations, methods, and practices to perform a wide variety of travel assignments and resolve conflicts and problems. Knowledge of transportation entitlements and documentation requirements for foreign and domestic relocation travel for DoD military/civilian personnel and their dependents in accordance with the Joint Travel Regulation and Joint Federal Travel Regulation. Knowledge of a variety of types of passenger travel to arrange commercial, government owned, or contracted domestic and foreign travel. Knowledge of contract quality assurance procedures and enforcement. Knowledge of passenger service center protocols and procedures. Ability to represent the organization in a professional manner. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: The complete Application Package must be submitted by 11:59 PM (ET) on 12/11/2025 To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12845602 To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process. To apply for this position, you must provide a complete Application Package which includes: 1. Your Resume. If you submit more than one resume, only the most recent will be reviewed. The "most recent" is considered the resume with the latest timestamp. Resumes may not exceed two pages. The two-page resume ensures the most relevant experience is reviewed and considered, which is a common practice in both the public and private sectors. Resumes exceeding two pages will be removed from consideration. Additional information on how to complete or update your resume may be located here. For qualification determination your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient, and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees may list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs, inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. If the resume you submit contains such information you will not be considered for this vacancy. Your name, first and last, MUST be included on your resume. 2. A complete Application Questionnaire 3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name. 4. Help recruiters find you. Make your resume and profile searchable, which means recruiters may contact you about possible jobs. Additional information may be located here. PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan. Human Resources WILL NOT modify or change any answers submitted by an applicant.

Application Deadline: 2025-12-11