Transcations Manager

Job Description

Ensure appropriate performance matrix is in place for each transactional banking staff member. Each staff member needs to have a different performance matrix that contributes to the performance of the entire business
Ensure that transactional banking team is appropriately trained and equipped to perform their responsibilities

• Own and manage transactional banking financial performance. This should be full ownership of costs and revenue (i.e.Profit and loss) of all products. This should include in-depth understanding of product costs, SLAs and services offered
• Ensure that the correct revenue is recovered across all products and manage any in-country billing processes
• Ensure that the correct mark-up is added to product costs to ensure that products are profitable. Product pricing should be approved via the appropriate forums
• Have in-depth understanding of all transactional banking products. This includes; how the product functions in the local context, systems that support it, on boarding processes, how it contributes to the transactional banking revenue and client value proposition
• Have a product strategy for each product, i.e. who to sellit to and pipeline clients
• Define and manage internal SLAs between Transactional Banking and in-country product houses (e.g. Merchant Services, Cash, Digital,Ops, etc) to ensure that they need expectations
• Ensure that all product processes are mapped on appropriate tools in a central location shared by all
• Collaborate and manage new product development. This includes developing a business case, acquiring necessary approvals (in-country and SA), defining the requirements and rules around the product and commercializing the product once it has been delivered in-country
• Assist with training in-country stakeholders on transactional banking products
• Understand the Botswana economic environment and its influence on the different business sectors
• Understand the impact of economic and client trends on the transactional banking business and recommend appropriate action to reduce impact on the performance of the transactional banking business
• Under the regulatory environment as it pertains to transactional banking and any change should be timeously communicated to relevant stakeholders to ensure that there is minimal impact to clients
• Analyze competitor transactional banking offering in Botswana.
• Understand the product, pricing structure, client value proposition and channels used to offer these solutions and recommend and implement action to counter threat of competitor
• Develop and manage SWOT analysis for the transactional banking and its impact on the First National Bank Retail
• Define and manage an appropriate in-country transactional banking structure as per the business requirement. This should be supported by appropriate job descriptions.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
 

24/11/25